Commercial Account Handler

Job Title: Commercial Account Handler

Location: London
Job Type: Permanent, Full-Time

About the Business

An established, independent London-based insurance brokerage is looking to expand its team with an experienced Insurance Practitioner.

The business works across a diverse range of clients and insurance classes, including event organisers, commercial and residential property owners, as well as Personal Lines clients.

The company operates as a close-knit team with a strong focus on providing high-quality, professional and long-lasting service to its clients. Integrity, honesty and collaboration are central to the culture, with employees encouraged and supported to develop their skills and build a long-term career.

The Role

The successful candidate will be an experienced insurance professional with strong technical knowledge and a detailed understanding of Commercial Insurance.

Reporting directly to senior management, the role will suit someone who is organised, dedicated and confident dealing with both internal and external stakeholders.

This is an excellent opportunity for an experienced insurance professional looking to join a small, collaborative business where they can take ownership of their work and play an important role within the wider team.

Key Responsibilities

• Manage the administration of the company’s renewal system and oversee the successful renewal of key client portfolios.
• Monitor renewal retention levels and provide updates to senior management.
• Supervise the timely and accurate production and issuing of insurance documentation.
• Manage Mid-Term Adjustments (MTAs) for key clients and provide technical support to colleagues where required.
• Deal with client, insurer and internal correspondence, ensuring all relevant information is obtained, communicated and accurately documented.
• Provide technical support and insurance advice to clients alongside senior management.
• Act as a technical referral point for other members of the team.
• Handle client claims and escalate more complex matters where appropriate.
• Ensure all activities are carried out in line with company procedures and relevant FCA, ICO and GDPR requirements.

Skills & Experience

The ideal candidate will have:

• Strong knowledge of Commercial Insurance , ideally gained within a commercial insurance broker or insurer.
• Understanding and experience of Personal Lines Insurance .
• Previous experience managing renewals, MTAs and client queries.
• Strong technical insurance knowledge with the ability to provide guidance to colleagues and clients.
• Open GI experience would be advantageous.
• Good working knowledge o f Microsoft Office.
• Confidence in learning and using internal insurance systems.
• The ability to work effectively both independently and collaboratively.

The Ideal Candidate
This opportunity would suit an experienced Insurance Account Handler, Insurance Practitioner or Senior Account Handler with a strong Commercial Insurance background who is looking for a role within a smaller, collaborative brokerage.