Sales Executive
Responsible for managing the end‑to‑end B2C sales and renewal journey , handling inbound and outbound calls, email enquiries, and ensuring a seamless customer experience from initial sale through renewal. Key responsibilities:
- Handle inbound sales, renewals, and retention enquiries
- Outbound calls to convert pipeline, upsell, and manage renewals
- Manage customer email communications professionally and promptly
- Own the full renewal lifecycle and maintain CRM accuracy
- Build strong customer relationships and deliver high service standards
- Collaborate with sales, marketing, customer service, billing, and product teams
- Track and report on sales, renewals, and customer feedback metrics
- Experience in sales, customer service, or renewals
- Strong communication and organisational skills
- High attention to detail and CRM proficiency
- Customer‑first mindset; upsell / account management experience a plus
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