Sales Executive

Trust In SODA
Hoxton, Greater London
B2C Sales & Renewals Executive

This role sits within a fast‑moving telecoms business delivering full‑fibre (FTTP) broadband to homes and businesses in a major UK city. The company is values‑led, customer‑centric, and focused on building best‑in‑class connectivity infrastructure.

Role purpose:
Responsible for managing the end‑to‑end B2C sales and renewal journey , handling inbound and outbound calls, email enquiries, and ensuring a seamless customer experience from initial sale through renewal.

Key responsibilities:
  • Handle inbound sales, renewals, and retention enquiries
  • Outbound calls to convert pipeline, upsell, and manage renewals
  • Manage customer email communications professionally and promptly
  • Own the full renewal lifecycle and maintain CRM accuracy
  • Build strong customer relationships and deliver high service standards
  • Collaborate with sales, marketing, customer service, billing, and product teams
  • Track and report on sales, renewals, and customer feedback metrics
Profile sought:
  • Experience in sales, customer service, or renewals
  • Strong communication and organisational skills
  • High attention to detail and CRM proficiency
  • Customer‑first mindset; upsell / account management experience a plus
Location: London (Hybrid)
Posted 2026-04-18

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