CRM Manager - Brand Hackers

Up Collective
London

CRM Manager - £37k-53k DOE

We help challenger brands fight smarter, think sharper, and win bigger.

We build experienced, dynamic and fractional teams that fit in like puzzle pieces – providing just the right knowledge and energy at the right time. We’re not your typical agency or a one-man show; we're a team of passionate professionals who eat, sleep, and breathe branding and marketing.

Our diverse team of experts covers all marketing mix elements, from brand strategy and social media to performance and web development and beyond and with over 100 brands under our belt, our Brand Hackers have a treasure trove of shared experiences. This wealth of knowledge fuels our creativity and gives us the edge.


We’re 4 years old and have grown from just 2 of us to 20+ people with knock-out case studies we’re really proud of and a serious growing reputation (even if we say so ourselves).

Beyond FMCG, we're building iconic challenger brands across Beauty, Luxury, Film, and more working with big challengers like Tony’s Chocolonely and emerging hot startups like Seep. From customer insights and brand strategy to campaign planning and comms strategy, our team tackles a wide range of briefs.

We’re now looking for a CRM Manager to join the team. This role is instrumental to growing the DTC businesses of some really exciting brands within the startup world. As a CRM Manager within the Brand Hackers team, you’ll be a key part of helping our brands achieve outsized impact from a CRM marketing activities.

The Role: CRM Manager

As our brand partners continue to prioritise email marketing and CRM to support their growth, we are seeking an adept CRM Manager to join our team.

This is an exciting and diverse role which will see you doing a bit of everything from auditing CRM set-ups and performance, crafting a newsletter content strategy, implementing the strategy or managing a team of executives and freelance to deliver.

You'll be…

As a CRM Manager within the Brand Hackers team, you’ll be working across 4+ brands at any one time, either as part of wider team of Brand Hackers or working alongside their marketing team.

Typical responsibilities will likely include:

  • Producing CRM audits for our brand partners

  • Planning, executing, and optimising multi-channel CRM campaigns for exciting challenger brands (email, push, SMS) focused on engagement, retention, and loyalty

  • Copywriting and designing campaign emails, using in-house designed templates or creating your own, to produce standout campaign materials

  • Analysing and interpreting campaign performance metrics to inform strategy and continuous improvement

  • Bringing fresh, innovative ideas to test, learn, and push boundaries for our partner brands

  • Reporting key campaign outcomes, learnings, and insights to stakeholders

  • Acting as the main point of contact for your brand partners, with the opportunity to lead a squad of fractional marketers owning other marketing channels.

You'll have:

  • Minimum 4 years of hands-on CRM/email marketing experience, particularly with D2C FMCG brands

  • Strong understanding of Klaviyo, with the agility to work with Mailchimp and other CRM platforms

  • Demonstrable understanding of how to design customer journeys and personalise experiences within CRM

  • Excellent analytical skills

  • Proactive, self-motivated, and confident working independently

  • Excellent communication skills both written and verbal

  • Excellent project and time management skills

  • A strong design eye and skills using Canva or your preferred design software

  • Background in agencies a plus!

Working rights in the UK are required.

What we can give in return

This is a full time, remote based role that will require you to be within easy access of London. There is an expectation that you will be available for client or internal in person meetings a minimum of twice a month

25 days holiday plus bank holidays.

Monthly working-from-home allowance to be spent on coffee or co-working

Birthday off

Enhanced paternity/maternity leave & pay

Unlimited coaching with MoreHappi

Full Up World Membership

Our commitment to your development.

We believe you shouldn’t have to wait until you start a job to see the benefits. Our handbook is open here .

Working rights in the UK required (we are currently unable to sponsor visas).

Posted 2026-05-15

Recommended Jobs

Assistant Tax Manager - Big 4 - Client Secondments...

Pro-Recruitment Group
London

Tax Assistant Manager - Audit & Accounting Related Tax Services Client Secondment opportunities London - 2 days per week in the office Excellent package and progression A leading Big 4 fi…

View Details
Posted 2026-05-30

Ralph Lauren Buying Lead WHLS MSW Polo

Ralph Lauren
London

Company Description Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fr…

View Details
Posted 2026-05-15

Associate UX Researcher - Loyalty & Support

London

Tesco UK •  London •  Hybrid •  Full-Time •  Permanent •  Working hours 36•  Apply by 16-Jun-2026

View Details
Posted 2026-06-04

Outside Broadcast Coordinator (Volunteer role)

Pride in London
London

Your Pride In London Year after year, London's Pride celebrations bring people together in amazing ways. The connections and community we build lay the groundwork for a brighter, more inclusive fu…

View Details
Posted 2026-06-04

Sales Lead - UK

Mimo
London

About Mimo Mimo is an AI-native workflow automation platform built for accounting firms. We help accountants eliminate the manual, repetitive work that dominates month-end close - giving them back…

View Details
Posted 2026-04-30

Sales Manager

Central London

A full time sales professional is required to join our client’s field-based account relationship team.  Salary:  A starting package of £26,000 to £27,000 per annum dependant on experience, plus q…

View Details
Posted 2026-04-06

QA Engineer for Mobile (Remote)

Veeva Systems
London

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in histo…

View Details
Posted 2026-02-27

Divisional Director of Engineering - Trains and Cruises

Belmond
London

JOB TITLE: DIVISIONAL DIRECTOR OF ENGINEERING, TRAINS AND CRUISES  Location: preferred London base with travel required  Reporting to: Senior Vice President, Trains and Cruises  Role Overview: …

View Details
Posted 2026-06-03

InfoSec Manager (Hiring Immediately)

First Circle
London

First Circle is a fast-growing, profitable, credit-led SME NeoBank in the Philippines whose shareholders include the World Bank Group (IFC). Today, our Business Credit Line and Business Bank Accounts…

View Details
Posted 2026-05-06