Client Manager

We 're working with a multi-disciplinary leading consultancy with an immediate need for a Client Manager to join their Energy team that sits within the Property Management Division, providing energy bureau and procurement service to their managed portfolio. The team deliver services directly to our clients and their occupiers, as well as supporting clients for whom we don't manage property directly – tailoring our expertise to meet their specific needs and align with their ESG strategy. Our aim is to onboard efficiently, ensuring everything is set up correctly from day one.

The Energy team also works closely alongside the wider Sustainability and Commercial functions to help manage and develop a client-focused Energy and Utility service.

This is an exciting time to support the delivery of ambitious growth plans, ensuring there is momentum in business and client development activities. You will play a pivotal role in driving strategic initiatives, fostering client relationships, and expanding market reach. You will collaborate closely with various internal teams to develop and implement effective client management strategies, contributing to the overall growth and success of the team.

We are seeking a Client Manager to take ownership of key client relationships, ensuring exceptional service delivery and driving growth across our energy and utility services portfolio.

What You'll Do

• Act as the main point of contact for clients and internal teams.
• Support onboarding and mobilisation of new sites.
• Resolve escalations and coordinate solutions with suppliers.
• Deliver accurate reporting to clients and stakeholders on time, every time.
• Monitor SLAs and KPIs to ensure top-level service, prioritising VIP clients.
• Identify opportunities to increase fees and upsell additional services.
• Collaborate with senior managers to shape energy strategies and improve services.
• Facilitate monthly client meetings and maintain regular communication.
• Travel across the UK as required to meet with clients.

What We're Looking For

• Strong background in client or people management within the energy sector.
• Proven ability to coordinate workflows, manage deliverables, and achieve results.
• Skilled in motivating teams, resolving conflicts, and driving performance.
• Strategic thinker with excellent relationship-building and influencing skills.
• Results-driven, proactive, and confident in decision-making.
• Knowledge of tenant billing and/or the Build to Rent (BTR) sector is advantageous.