Crew Services Administrator

This is an excellent opportunity to join a busy crewing department of a global yacht management company based in their London office (Hybrid)

Reporting to the Head of Crew Services, you will play a key role in supporting crew employment and payroll administration for Burgess-managed yachts

Responsibilities

• Administer crew employment and payroll processes for managed yachts, ensuring all documentation is prepared accurately and on time.
• Review and verify crew documentation and certificates; ensure that the certificates are uploaded to the in-house ISM database.
• Prepare and issue Seafarer Employment Agreements (SEAs), Employment Agreements, and other relevant documentation (eg confidentiality agreements, vaccination records, crew handbook).
• Assist yachts with monthly salary processing, pushing the payroll through the process, and ensuring funding request letters are issued and processed – chase as required.
• Prepare other employment-related correspondence, such as mortgage application letters and termination letters.
• Maintain expertise in crew-related modules (crew leave planner, payroll, personnel records) and act as a first point of contact for related queries from onboard crew, internal staff

Requirements

• Genuine interest in Seafarer human resources.
• Ability to work independently and take initiative while being a strong team player.
• Proficient in Microsoft Office (particularly Excel at an intermediate level).
• Excellent written and verbal communication skills in English.
• High numeracy skills and strong attention to detail.
• Ability to adapt communication style to suit different audiences and situations, demonstrating tact and fairness.
• Strong organisational skills with the ability to manage multiple priorities.
• Creative thinking and problem-solving skills.
• A good sense of humour.
• Eagerness to learn and develop professionally.

Desirable

• CIPD qualification.
• Previous experience as yacht crew.
• Experience working with high-net-worth individuals.

You must have the right to work in the UK to be considered.

Benefits

15% Bonus, Pension, Hybrid Working and many more