Service Advisor

Additional Resources Ltd
Heathrow, Greater London

You will be responsible for

  • Act as primary contact for customers, managing bookings and providing workshop updates.
  • Maximise workshop efficiency by scheduling jobs and upselling additional services.
  • Process repair authorisations, warranty claims and accurate invoicing.
  • Maintain vehicle service records and ensure parts are ordered promptly.
  • Conduct pre- and post-service customer communications to ensure satisfaction.
  • Keep reception area presentable and comply with all health & safety standards.
  • Stay updated on manufacturer requirements and maintain professional standards.

What we are looking for:

  • Previously worked as a Service Advisor, Service Adviser, Service Representative, Service Coordinator, Service Admin, Service Administrator or in a similar role.
  • Ideally have experience working with HGV or light commercial vehicles.
  • Basic technical knowledge of commercial vehicles.
  • Strong customer service and communication skills.
  • Ability to multitask in a fast-paced environment.

Shifts:

  • Monday - Friday:5:30am - 2:30pm, 8:00am - 5:00pm, 10:00am - 7:00pm
  • 1 in 3 Saturday mornings: 7:00am - midday

What’s on offer:

  • Competitive salary
  • 30 days holiday including bank holidays
  • Employer Statutory Pension Scheme
  • Free Class IV MOT per year
  • Mental Health First Aiders
  • Referral bonus if you introduce your technician friends (£1500!)
  • Paternity pay - Full 2 weeks pay
  • Personal Accident Scheme
  • Corporate uniform provided
  • Cycle to work scheme

Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.

Posted 2025-09-11

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