Service Advisor
You will be responsible for
- Act as primary contact for customers, managing bookings and providing workshop updates.
- Maximise workshop efficiency by scheduling jobs and upselling additional services.
- Process repair authorisations, warranty claims and accurate invoicing.
- Maintain vehicle service records and ensure parts are ordered promptly.
- Conduct pre- and post-service customer communications to ensure satisfaction.
- Keep reception area presentable and comply with all health & safety standards.
- Stay updated on manufacturer requirements and maintain professional standards.
What we are looking for:
- Previously worked as a Service Advisor, Service Adviser, Service Representative, Service Coordinator, Service Admin, Service Administrator or in a similar role.
- Ideally have experience working with HGV or light commercial vehicles.
- Basic technical knowledge of commercial vehicles.
- Strong customer service and communication skills.
- Ability to multitask in a fast-paced environment.
Shifts:
- Monday - Friday:5:30am - 2:30pm, 8:00am - 5:00pm, 10:00am - 7:00pm
- 1 in 3 Saturday mornings: 7:00am - midday
What’s on offer:
- Competitive salary
- 30 days holiday including bank holidays
- Employer Statutory Pension Scheme
- Free Class IV MOT per year
- Mental Health First Aiders
- Referral bonus if you introduce your technician friends (£1500!)
- Paternity pay - Full 2 weeks pay
- Personal Accident Scheme
- Corporate uniform provided
- Cycle to work scheme
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
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