Back to Jobs

Concierge - The Waldorf Hilton, London

Hilton
London
Concierge - The Waldorf Hilton, London WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!- No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality".

Located within the historic Waldorf Hotel in London, Homage is a restaurant that masterfully blends the elegance of classic British dining with a modern flair. Inspired by the hotel's rich heritage, Homage offers a refined yet inviting atmosphere where each dish is crafted with precision and passion. From locally sourced ingredients to timeless recipes reimagined, every element is designed to celebrate the best of British cuisine. Perfect for both locals and visitors, Homage invites you to savor a taste of London's history with every bite.

Good Godfrey's honours The Waldorf's original house band - Howard Godfrey & The Waldorfians. With its dark oak paneling and 1920's soundtrack, our guests journey back in time to the opulence and elegance of the Roaring '20s. With expertly crafted cocktails, our team blends history, flavour, and style for a timeless experience.

Proudly offering some of the best meetings and events facilities in the city, The Waldorf Hilton London hosts many prestigious conferences and meetings within the hotel's modern and flexible venues, most of which have natural daylight.

Once the ballroom setting for 'A Night to Remember', the opulent Palm Court is flooded with natural daylight and is perfect for your conference/exhibition catering area or for your grand celebration. Adorned with original Edwardian features such as columns and cornicing, the Palm Court accommodates up to 400 Guests or up to 900 when combined with the adjacent Adelphi suite.

Entertain up to 350 seated guests (500 standing) in the beautiful Adelphi suite which features state-of-the-art lighting. Marvel at the grand columns and elegant chandeliers which adorn this unique and magnificent space. The room can be set up to include a stage at the front and centre of the room and special lighting sets an unforgettable scene.

Salary: £13.80 per hour plus incentives schemes

Benefits:

A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing (

High street discounts: with Perks at Work

Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)

Team Member Referral Program

Healthy meals provided

Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)

Discounted dental and health cover

A Concierge serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.

What will I be doing?

A Concierge, you will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. A Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
  • Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
  • Process and deliver messages for Guests
  • Deliver and safely storage Guest luggage
  • Stay current with all hotel services as well as daily VIP requests and special events
  • Ensure orderliness and safety guidelines around the lobby and front door areas
  • Provide support to Management as required, in cases of emergency
  • Project a professional manner with an emphasis on hospitality and Guest service
  • Maintain a clean, healthy, and safety working area
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems

What are we looking for?

Concierges serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Flexibility to respond to a variety of different work situations
  • Ability to work on your own and as part of a team
  • Knowledge of the local area

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous experience working in Concierge in a hotel environment

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company Exact Location: Aldwych, London, England, WC2B 4DD, United Kingdom
Posted 2025-09-10

Recommended Jobs

Tax Technology & Transformation Senior Manager - FS

Capital Tax Recruitment
South East London

Exciting Senior Manager position available in the UK Financial Services Tax Technology and Transformation (TTT) business at a large professional services firm in London. You will be part of a rapidly…

View Details
Posted 2025-09-10

Handyman_Greenwich

RG Setsquare
Greenwich, Greater London

We are looking for Handyman in Greenwich SE10. Must have prior experience. Please find the job details below - Job Title - Handyman Location - Greenwich SE10 Pay rate - 21 - 22 PH ( Depending o…

View Details
Posted 2025-09-09

Team Member

Gail's
Waterloo, Greater London

Full-time Team Member vacancy at GAIL's! If you love interacting with customers daily and giving service with a smile, then please read on! We are looking for Team Members who have a passion to…

View Details
Posted 2025-09-11

Class 2 Hiab Driver

Class 2 Hiab Driver
Beckton, Greater London

Class 2 Hiab Driver Location: Beckton Pay Rate: £17.50/hour (Monday to Friday), £26.25/hour (Saturdays, if required) The Best Connection is seeking a Class 2 Hiab Driver to join our client’s bus…

View Details
Posted 2025-09-11

Teaching Assistant

GSL Education
Upminster, Greater London

As a Teaching Assistant, you will play a vital role in creating an inclusive and positive learning experience for students. Working closely with teachers and other professionals, you will provide valu…

View Details
Posted 2025-09-09

Pet Sitter Wanted - Join Our Team: Seeking Passionate Pet Sitter In London For £20 Daily Love Pets? Apply Now!

PetSitter.com
London

I am a dedicated pet owner in London seeking a reliable pet sitter for my dogs. I want someone who understands the needs of dogs and can provide a loving and caring environment. The position involve…

View Details
Posted 2025-09-10

Education Recruitment Consultant - North London

North London

This is a position for an experienced Recruitment consultant to join an established, Teacher recruitment agency that supplies Teachers and Support Staff to Schools across London and the Home counties…

View Details
Posted 2025-09-11

Barista - Part Time - Barnet

Compass Group
Barnet, Greater London

Salary: £12.36 per hour Shift hours: Part Time We're currently recruiting a driven Barista to help us create beautifully crafted drinks for Healthcare on a permanent casual basis, contracted to 0 …

View Details
Posted 2025-09-11

Banking & Finance Associate (Leading Firm)

JMC Legal Recruitment
London

Banking and Finance Solicitors looking to take a definitive next step in their careers, gain exposure to top clients, exciting work and excellent benefits: this could be your next opportunity. T…

View Details
Posted 2025-09-11

Ad Hoc Babysitter In The Area

Camden, Greater London

My Requirements Babysitter Part Time Nanny Hi there, we are looking for a part time nanny, native Spanish or Italian, that would pick up our son at school and then either do the homework…

View Details
Posted 2025-09-12