Customer Support Associate

Job Title: Customer Support Associate

Duration: 6 months, extensions likely

Location: London/Hybrid (5 out of 10)

Salary: Competitive

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Are you ready to embark on an exciting journey in the banking sector? Our client is seeking a proactive and detail-oriented Customer Support Associate to join their Global Transaction Banking team in London, supporting primarily Japanese corporate clients with their day-to-day banking needs.

This role is ideal for someone with a customer-focused mindset and an interest in corporate banking or financial services, who enjoys helping clients navigate banking services and digital platforms.

The Role

As a Customer Support Associate, you will provide high-quality support to corporate clients across a range of transaction banking services, including payments, account balances, cash pooling, and online banking platforms.

You will act as a key contact for customers, supporting them through email, phone, and online channels, ensuring their queries are handled accurately and efficiently.

You will also assist clients in using the Bank's digital banking systems, helping them understand how to access and navigate the platform.

Key Responsibilities

Provide day-to-day support to corporate clients via email, phone, and chat.
Assist customers with payments, incoming funds, account balances, and transaction queries.
Support clients with cash pooling and other transaction banking services.
Guide customers on online banking system access, login procedures, and functionality.
Assist clients during system onboarding or when introducing new digital platforms.
Work closely with internal teams such as Operations, IT, and Relationship Managers to resolve client issues.
Ensure all client interactions are handled accurately, efficiently, and in line with the Bank's policies.About You

Experience in customer support, client services, banking, or financial services.
Understanding of banking services such as payments, accounts, or cash management is beneficial.
Strong communication and problem-solving skills.
Comfortable supporting clients across multiple communication channels.
Japanese language skills are highly desirable due to the client base.
Experience supporting corporate clients or working in financial services would be an advantage.

Join us in this exciting opportunity to play a key role in maintaining transaction integrity and customer satisfaction! Apply today and become a valued member of our client's team!

How to Apply:

To apply for this opportunity, please apply with an up-to-date CV. Candidates should ideally demonstrate evidence of the above responsibilities in their CV to be considered.

Please note that if you haven't heard from us within 48 hours, your application may not have been successful on this occasion. However, we may keep your details on file for future vacancies and contact you accordingly.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention