Remediation Complaints Handlers - Elevate Programme - 18...

Vantage Point is a leading consultancy specialising in people-led change. Through our Elevate Programme, we recruit, train, and deploy talented individuals into financial services roles, providing structured career pathways and ongoing development.

We are hiring Remediation Complaints Handlers to join a motor finance mis-selling project with one of our key clients. The programme is 18 months long, with the opportunity to convert to a permanent role with the client or us at the end.

The Role
As a Remediation Analyst, you will play a key role in reviewing cases linked to motor finance agreements, ensuring fair outcomes for customers and compliance with regulatory standards. You will work as part of a dedicated remediation team, investigating customer files, applying agreed policies, and documenting clear outcomes.

Key Responsibilities

• Review motor finance cases to assess potential mis-selling
• Communicate with customers through letters, email and telephone.
• Treat customers fairly and meet FCA redress guidelines
• Apply policies and regulatory requirements consistently
• Record clear, accurate, and well-structured case notes and decisions
• Manage case throughput to agreed service levels and deadlines
• Identify trends and escalate concerns to team leaders or managers
• Support colleagues and contribute to smooth team operations
• Produce management information when required
• Contribute to a collaborative team environment and continuous improvement

What We’re Looking For

• Experience of learning and applying processes with accuracy
• Ability to manage repetitive tasks and deliver a high volume of cases per day
• Workload management skills and confidence to escalate items when required
• Strong analytical and problem-solving skills
• Excellent attention to detail and accuracy in written work
• Ability to work to targets and deadlines in a structured environment
• Strong communication skills, both written and verbal
• Previous experience in remediation, complaints handling, or regulated financial services is desirable, but not essential

The Elevate Programme
Joining Elevate means more than a role. You will receive:

• An 18-month project placement with structured training and career development
• Mentorship, support, and feedback from the Vantage Point team
• A pathway to convert into a permanent role with our client or Vantage Point after the programme
• Access to our growing alumni network across financial services

Location and Start Date

Fully remote working from anywhere in the UK

Starting January 2026

How to apply
If you are motivated to build your career in financial services and want to be part of a high-impact remediation project, we would love to hear from you.

Vantage Point Global is a fully committed to Equal Opportunities, inclusive employer. We are passionate about attracting diverse talent, and welcome applications regardless of ethnicity, culture, age, gender, nationality, religion, disability, or sexual orientation.

Things you need to know:

• To apply, you’ll need to provide us with a CV and answer a few questions.

• We’d like to make you aware that if you have not heard back from us within three weeks of the date of application, we will not be progressing your application.