Parking Enforcement Officer

Job Title: Parking Enforcement Officer

About the Role
We are currently recruiting for a Parking Enforcement Officer to help ensure compliance with parking regulations across a range of designated sites. This role involves monitoring car parks, promoting responsible parking, and providing a professional and helpful service to customers and visitors.

The successful candidate will play an important role in maintaining safe, well-managed parking facilities while representing the organisation in a professional and customer-focused manner.

Key Responsibilities

• Patrol assigned car parks and surrounding areas to monitor compliance with parking regulations.

• Issue Parking Charge Notices (PCNs) where vehicles are in breach of site rules.

• Provide clear guidance and assistance to customers, visitors, and staff regarding parking policies.

• Record enforcement activity accurately using handheld enforcement devices.

• Monitor signage, equipment, and general site conditions and report any issues as required.

• Respond professionally to customer enquiries and manage challenging situations calmly and respectfully.

• Maintain a visible presence on site to encourage compliance and deter misuse of parking facilities.

• Follow all procedures, health and safety guidelines, and data protection requirements at all times.

Skills and Experience

• Strong communication and customer service skills.

• Ability to work independently and use initiative.

• Confidence when interacting with members of the public and handling difficult situations professionally.

• Basic IT skills to operate handheld devices and reporting systems.

• Previous experience in enforcement, security, or a customer-facing role is desirable but not essential as training may be provided.

Personal Attributes

• Professional, reliable, and responsible.

• Strong attention to detail and observational skills.

• Calm under pressure with the ability to manage conflict appropriately.

• Punctual, organised, and able to manage time effectively.

Other Requirements

• Full UK driving licence.

• Comfortable working outdoors in all weather conditions.

• Flexible approach to working hours, which may include weekends when required.