Freshservice ITSM Contractor

About Ekco

🚀 Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in Europe!

We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our clients’ existing technology investments.

☁️ In a few words, we take businesses to the cloud and back!

🌍 We have over 1000 highly talented and supportive colleagues (and counting) across a number of regional offices in the UK, Benelux, South Africa, Malaysia & Ireland.

The role

To enhance the usability, design, and functionality of the Freshservice ITSM portal, ensuring a more intuitive and efficient experience for end users, while improving overall service delivery and operational performance.

Contract Duration:
3 months (with potential for extension based on project requirements and performance)

Key Responsibilities

• Assess current Freshservice portal configuration and identify areas for improvement.
• Collaborate with internal stakeholders to gather requirements and user feedback.
• Customise the portal layout, branding, and navigation to align with company standards.
• Implement automation workflows and service catalogue enhancements.
• Optimise the self-service experience, including knowledge base integration and ticket submission flows.

Key Requirements

• Proven experience with Freshservice.
• Strong understanding of ITIL processes and service management principles.
• Experience in portal design, UX/UI optimization, and workflow automation.
• Experience using automation platforms would be extremely beneficial.
• Ability to translate business needs into technical configurations.
• Excellent communication and stakeholder engagement skills.

Why Ekco

• ⭐️ Microsoft’s 2023 Rising Star Security Partner of the year
• 🚀 VMware & Veeam top partner status
• 🏅 Ranked as 4th fastest growing technology company in the Deloitte Fast50 Awards
• 🌈Ekco are committed to cultivating an environment that promotes diversity, equality, inclusion and belonging
• 🎉 We recognise the value of internal mobility and encourage opportunities for internal development & progression
• ✨ Flexible working with a family friendly focus are at the core of our company values