Compliance Manager

About the Role

At Napo, we're building pet insurance the right way - and that means putting customers first. Our Compliance function is the backbone of that promise. You'll be the trusted owner of our day-to-day compliance, turning complex requirements into clear, pragmatic advice that helps our teams build with confidence. This is a two-person function with genuine autonomy - you'll build the frameworks, own the decisions and shape how Napo stays compliant as we scale.

This role reports to the Head of Risk & Compliance and works closely with Marketing, Customer Operations and Product. You'll have a direct line to decision-makers and the chance to influence how we build compliance into everything we do.

Why This Role Matters

In a scaling insurtech business, Compliance should help the business make good decisions and grow responsibly. We’re looking for someone who can translate regulation into practical solutions that protect customers while keeping progress moving. You’ll build systems and frameworks that did not exist before, solve real compliance challenges as we grow, and establish a culture where teams understand the why behind what they do.

What You'll Be Doing

Run the day-to-day compliance function:

• Give clear, timely advice on business compliance questions.

• Review and approve financial promotions and customer communications against FCA and Consumer Duty requirements.

• Manage our product governance processes as our products evolve

• Deliver the compliance monitoring plan - agreeing actions and tracking them to closure.

• Keep policies, training and SMCR processes current and effective.

• Support DPO responsibilities.

Strengthen the framework as Napo scales:

• Further develop and embed our risk-management framework.

• Enhance our third-party oversight and on-boarding.

• Strengthen Napo's governance, with clear ownership, decision-making and escalation.

What We're Looking For

• 5+ years' hands-on compliance experience in UK general insurance or insurtech, ideally within an intermediary or broker.

• Strong ability to translate complex regulation into clear, pragmatic advice that teams can act on.

• Experience designing and building oversight systems - monitoring, controls, frameworks from scratch. Can identify themes in data and drive action.

• Practical experience applying Consumer Duty and PROD requirements.

• Ability to make sound judgements at pace - confident, risk-based advice while managing multiple priorities and stakeholders.

• Track record as a compliance generalist in a small or scaling business, working with personal ownership and autonomy rather than relying on a large team.

• Ideally some experience with data-protection regulation.

How You Work

• Own the outcome : You thrive with autonomy and follow everything through to completion. You're not waiting for permission - you're defining what good looks like.

• Pragmatic, not permissive : You give proportionate advice that helps the business move while protecting customers and Napo. You balance risk and speed.

• Calm and decisive : You bring structure and sound judgement when priorities compete or pressure rises. You're clear-headed and can work well under pressure.

• Constructively courageous : You’re able to challenge Marketing, Customer Operations, and Leadership on conduct risk with clarity, evidence, and diplomacy. You speak up when it matters.

• Curious and collaborative : You ask incisive questions, understand the commercial context, and build trust across the business. You're a partner to to the business.

What We Offer

Everyone is an owner at Napo; you will receive stock options on day 1

Hybrid work environment (we love to have people in the office two days per week - we have a friendly office in central London)

️ Generous leave policy (25 days annual holidays + bank holidays + your birthday as an additional day off)

All the equipment you need to do your best work

Budget for personal growth and training

✅ Some of our other benefits:

• BUPA health insurance with YuLife app

• Unlimited GP video consultations (via Bupa Blue Health)

• Pension scheme

• Napo pet insurance for your pet(s)

Our Values

⭐️ Be candid and authentic : We bring our true selves to work and value transparency.

⭐️ Trust and care for each other : We're a team that supports one another and celebrates collaboration.

⭐️ Do the right thing : We prioritise ethics over profits and always act in the best interest of our customers and their pets.

⭐️ Optimise for impact : We focus on what will make the biggest difference and take ownership of our responsibilities.

If you require any adjustments or additional support during the application or interview process, please let us know!