Head of Residencies Facilities Management

Job Introduction

Join Our Team as a Head of Residencies Facilities Management – Make an Impact Every Day

Location: This is a multi site role covering the University of Greenwich 3 campuses - Avery Hill, Greenwich & Medway
Working Hours: 40 hrs pw
Salary: £50,000pa - £53,000pa + excellent bonus and benefits package

Flexible benefits fund of £1,300 to utilise across an array of benefits.

At Sodexo, we believe in delivering outstanding service, fostering meaningful experiences, and empowering our teams to thrive. We’re on the lookout for a passionate and motivated Head of Residencies to become an integral part of our dynamic team. If you’re ready to drive excellence and innovation in enhancing student life through exceptional accommodation and service delivery, this is the opportunity for you!

About the Role

We’re now looking for an exceptional Head of Residences to lead the strategic and operational management of the University of Greenwich student accommodation portfolio. You’ll champion customer experience, ensure compliance and operational excellence, and inspire a culture of continuous improvement and innovation across our residential services.

If you’re passionate about enhancing student life, driving service excellence, and leading engaged teams, this is an exciting opportunity to make a lasting impact.

Join us and become part of a team that’s passionate about people, purpose, and performance.

What you'll do

• Lead the delivery of all FM and accommodation services across the University’s student residences, ensuring a seamless, high-quality experience for residents.

• Work closely with university partners to align Sodexo’s service delivery with the university’s values, vision, and sustainability goals.

• Act as a subject matter expert for student accommodation management, ensuring best practice and compliance across all buildings.

• Drive performance across all workstreams, ensuring KPI and SLA targets are achieved and exceeded.

• Manage budgets and financial performance to deliver value for both Sodexo and the client.

• Inspire, lead, and develop a multi-skilled team to create a positive, inclusive, and high-performing culture.

• Foster strong relationships with key stakeholders, including university departments, student services, and external partners.

• Lead the planning and coordination of key student events such as arrivals weekends and open days, ensuring a welcoming and engaging experience.

• Promote a culture of Zero Harm, compliance, and continuous improvement.

• Champion social impact initiatives across Sodexo’s People, Planet, Places, and Partnerships pathways

For a full list of responsibilities please view the attached job description

What We’re Looking For

• Proven experience leading residential or accommodation operations within a large-scale or university environment.

• Experience of PFI contracts and their operation

• Strong background in facilities management, estates, or hospitality services.

• Excellent leadership skills, with the ability to motivate and inspire diverse teams.

• Demonstrated success in driving customer satisfaction and continuous improvement.

• Commercially astute with experience managing budgets and P&L responsibility.

• Exceptional communication and stakeholder management skills.

• Comfortable operating in a complex, multi-site environment with varied priorities.

• Knowledge of compliance, H&S regulations, and NEC4 contracts (or willingness to learn).

• Passionate about delivering an outstanding student experience.

What We Offer

At Sodexo, this is more than just a job—it’s your chance to be part of something greater. We celebrate individuality, encourage purpose-driven work, and empower you to succeed on your own terms. Here’s what you can expect when you join us:

• A competitive salary & excellent benefits package.

• Opportunities for career growth and development.

• A diverse, supportive, and inclusive workplace.

Additional Perks & Benefits

• Unlimited access to an online mental health and wellbeing support platform.

• An Employee Assistance Programme for legal, financial, and personal support.

• 24/7 access to a virtual GP service.

• Exclusive discounts for you, your family, and friends through the Sodexo Discounts Scheme.

• Membership in the Mercer Aspire Pension Plan to help you save for your future.

• Learning and development opportunities to enhance your career growth.

• A Bike to Work Scheme, supporting both your fitness and the environment.

Ready to Be Part of Something Greater?

If you're looking for an opportunity where you can bring your passion, skills, and ambition to a company that truly values you, then this is it.