Service Transition Programme Manager

Technical Programme Manager – Service Transition – Hybrid / London – £120K + Bonus & Excellent Benefits

Overview:
A prestigious global financial institution is seeking an experienced Technical Programme Manager with strong expertise in service transition and technology change delivery.

In this pivotal role, you will oversee business-critical programmes that ensure new and enhanced technology services are transitioned seamlessly into live operations. This includes managing the introduction of enterprise platforms, cloud-based solutions, and large-scale technology change initiatives, ensuring they are delivered with resilience, governance, and operational readiness at the forefront.

You will lead a team of Project Managers, collaborating closely with service management, operations, and technology teams to guarantee that all new services are stable, supportable, and aligned with business objectives.

Role & Responsibilities:
Oversee the planning and delivery of major service transition programmes, ensuring smooth handover of technology services into BAU.
Embed best practice across service readiness, operational acceptance, and governance controls.
Provide strategic leadership and guidance to Project Managers, ensuring programme delivery aligns with business and IT strategy.
Build strong relationships with senior stakeholders across technology, service management, and business functions.
Manage vendors and service partners to ensure effective knowledge transfer, documentation, and support readiness.
Monitor programme risks, dependencies, and benefits realisation, with a focus on resilience and operational stability.
Drive continuous improvement in service transition frameworks, processes, and delivery standards.

Essential Skills & Experience:
10+ years’ experience leading complex technology/service transition programmes, ideally within financial services.
Proven ability to deliver enterprise-scale programmes involving service introduction, operational readiness, and technology change.
Strong understanding of IT service management principles (ITIL), governance, and change management.
Demonstrated expertise in budget oversight, stakeholder engagement, and executive-level reporting.
Excellent leadership skills with experience building and mentoring high-performing delivery teams.
Exceptional communication and influencing skills, with the ability to collaborate across technical and non-technical groups.

Package & Benefits:
£120,000 base salary
Annual performance bonus
Hybrid working model (3 days per week in central London)
Private healthcare cover
Market-leading pension scheme
Comprehensive lifestyle, wellbeing, and financial benefits