Senior Director - Sales

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There’s another option. Freshworks. With a fresh vision for how the world works.
At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
Fresh vision. Real impact. Come build it with us.

Job Description

Key Responsibilities:

• Maximise the UK & Ireland Market: Take ownership of achieving and surpassing sales and adoption targets for Freshworks’ premium SaaS offerings, including EX, CX, and AI solutions. Focus on driving success in the Mid-Market and Enterprise segments through strategic leadership and execution.
• Set the Vision, Execute the Plan: Create and deliver a multi-year go-to-market strategy that fuels rapid growth and establishes Freshworks as the go-to solution for businesses across the region.
• Deliver Results That Matter: Meet and Exceed KPIs by building a strong pipeline, hitting ambitious revenue targets, and ensuring top-tier hiring and retention for a high-performing team.
• Align and Deliver: Collaborate seamlessly with internal teams to ensure strategic alignment, creating a cohesive and winning regional approach.
• Own the Customer Relationships That Matter: Build trust and long-term partnerships with senior executives and key decision-makers, positioning Freshworks as an indispensable partner.
• Build a Sales Powerhouse: Recruit, coach, and inspire a team of rockstar sales professionals. Make Freshworks the place where top talent wants to grow and succeed.
• Lead from the Front: Be the embodiment of Freshworks’ culture and values, setting the tone for excellence across the organization and the driving force behind our newly opened flagship London office. Energise the cross-functional teams and create one UK&I team culture.
• Be the Voice of Freshworks: Represent the brand as an industry thought leader at events, through public speaking, and in published content, amplifying our message across the UK & Ireland.
• Deputize Like a Pro: Step in as the deputy to the VP and GM, International, whenever needed, ensuring smooth and impactful leadership continuity.
• Lead and Develop Teams: Manage and coach the UK Field Sales team, to consistently achieve performance targets and deliver customer value.

Qualifications

A Proven Senior Sales Leader with a Track Record of Winning Big

• A powerhouse in building and scaling sales organizations from the ground up.
• Instills discipline, energy, and a relentless high-performance mindset in their teams.
• A growth-focused trailblazer who’s equal parts strategic thinker, data-driven operator, and hands-on doer—ready to shake things up and get results.
• A natural leader and collaborator who thrives on inspiring and leading teams by example, never afraid to roll up their sleeves to make it happen.
• The driving force behind our flagship London office, energizing cross-functional teams beyond direct reports to deliver success, encourages in office presence and values being with customers.
• This role is based in our London office in Farringdon, work on site three days a week

What You Bring

• 10+ years B2B SaaS sales leadership experience within EX or CX.
• Demonstrated 5+ years experience in leading and developing line managers to achieve organizational goals
• A rock-solid track record in sales targets and developing top-performing teams.
• Expertise in managing mid- to long-term sales cycles, successfully closing a range of deals from $30k to $100k ARR, with a focus on scaling towards $500k+ opportunities.
• Skilled in leveraging both inside sales and field strategies to achieve growth.
• Master in acquiring new logos and scaling through expansion strategies.
• Skilled at leading extended teams to support regional growth.
• An ace at building relationships and a confident public speaker who can influence and inspire.
• Fluent English speaker—other languages? That’s a bonus we’ll take.

Additional Information

The Opportunity

• A member of the International Leadership Team (GLT) and an integral part of European Management, designing and implementing our regional strategy.
• Develop amazing executive relationships with key customer partners, aligning on long-term strategies and growth opportunities
• As a high profile member of a high growth company, the opportunity to develop your career in many different directions.
• A competitive compensation package with an opportunity to over achieve as well as significant company equity.

Core Competencies:

• Strategic Leadership: Strong ability to define vision, align teams, and execute with clarity.
• Commercial Acumen: Deep understanding of SaaS business models, revenue drivers, and growth strategies.
• Customer-Centric Mindset: Proven success in building lasting customer relationships and delivering value.
• Cross-Functional Collaboration: Effective at driving initiatives across sales, marketing, product, and support.
• Change Management: Adept at guiding teams through transformation and scaling environments.
• Market Insight: Strong grasp of UK enterprise software trends, regulatory landscape, and buyer behavior.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.