2nd Line Helpdesk Technician

2nd Line Helpdesk Technician

Quant Capital is urgently looking for a 1st Line Helpdesk Supportto join our high profile client.

Our client is a well-known global financial payments business. They are a fintech100 leader and Times Tech Track Award winner.

You will work closely with the existing support team to provide support to current staff using CRM software and provide customer service to clients. This is an opportunity to join the fastest growing part of a business in a key leadership role focused on building and scaling.

This role is primarily field-based with a strong focus on interaction with current and prospective merchants. The role will have three primary responsibilities:

·Manage and maintain Windows Active Directory servers, DNS, DHCP in a multi Domain environment.Prioritise accordingly to work on desktop, telecoms and application support issues and requests,

·Define and create AD Group Policies

·Maintain and administer Windows 2012 server infrastructure.

·Log and record, prioritise and work on desktop, and application support issues and requests

·Take ownership and responsibility of user problems and be pro-active when dealing with users of all levels

·Develop and maintain excellent working relationships with clients to promote high level of customer service

·General network administrative tasks. Printer setup, adding users, backup and restore etc.

·Support Staff using CRM software including issue identification and reporting

·Support Windows based PC’s

·Support Cloud based email and productivity applications (Gmail, Google Apps

2nd Line Helpdesk Support Should have:

·Experience in providing customer and/or partner technical support. CRM application support preferred

·Strong knowledge of Windows Active Directory including creation of Group Policies.

·Strong knowledge of DHCP, DNS, Windows print services, Windows Deployment Services.

·Experience with Windows IT infrastructure support

·Microsoft Windows operating systems knowledge- Invluding Windows 10 and Server /2008/2012

·Understanding of TCP/ IP Networking

·Logical thinking and excellent troubleshooting skills

·Organised and able to manage multiple competing priorities at one time

·Professional presence and communication skills

·Organized and detail orientated.

·Basic understanding of DHCP and DNS – Active Directory and Group Policy

·Flexible schedule and willingness to see project and problem resolutions to completion

·Reliable and conscientious in work habits

My client has a relaxed team in a fun work environment that doesn’t take itself too seriously.

My client is based in Hull

Support, Software, Implementation, Integration.