Safeguarding Manager

About us

Since launching in 2018, DNA Payments has become one of the UK’s largest independent, fully integrated omnichannel payments providers. We enable businesses of all sizes to seamlessly accept payments, from cutting-edge POS systems to powerful payment gateway, ecommerce and in-app solutions.

Recognised by Beauhurst as one of the UK’s top 50 fintech innovators, we’re reshaping the payments landscape with technology that makes transactions simpler, faster, and more secure. Backed by £100 million in Private Equity funding from Alchemy, we process £1.2+ billion in payments every month for over 60,000 merchants across the UK and Europe.

With a growing team of 375 specialists operating from our London HQ and regional offices in Hull, Nottingham, and Kazakhstan, we’re scaling rapidly. Join us on our journey to redefine the future of payments.

Role Summary:

We are seeking an experienced Safeguarding Manager to oversee and challenge the effectiveness of our client fund safeguarding framework — ensuring compliance with the Payment Services Regulations (PSRs), Electronic Money Regulations (EMRs), and the FCA’s Customer Assets Sourcebook (CASS). This is a critical role within our financial governance structure, responsible for ensuring that customer funds are fully protected and that our safeguarding processes remain compliant, transparent, and robust. Reporting directly to the CFO or Head of Compliance, you will act as an independent assurance function — reviewing and testing the safeguarding and reconciliation activities performed by the Head of Treasury Operations and their team. You will also play a key role in ensuring the organisation is ready for the new FCA safeguarding regulations expected in 2026, leading the evolution of our policies, documentation, and control environment.

Reports to: Group Financial Controller or Head of Compliance

Working hours: 37.5 per week

Working Location: London (Hybrid)

Salary: £80,000 per annum

Key Responsibilities:

Safeguarding Oversight & Regulatory Compliance

• Oversee the Group’s safeguarding framework, ensuring alignment with PSRs, EMRs, and FCA expectations.
• Review and test the safeguarding reconciliations and processes performed by the Treasury Operations team, providing independent assurance of accuracy and compliance.
• Ensure continued compliance with CASS principles, including segregation, recordkeeping, and client money protection.
• Drive policy and process readiness for the 2026 safeguarding regulatory changes, ensuring early adoption and robust implementation.
• Maintain and update safeguarding policies, attestations, and governance documentation.

Controls, Risk & Governance

• Evaluate the design and effectiveness of safeguarding controls, identifying gaps or improvement opportunities.
• Conduct periodic reviews and sample testing of reconciliations, variance investigations, and safeguarding account designations.
• Oversee safeguarding bank relationships and ensure that account structures meet regulatory standards.
• Work with Compliance and Risk to maintain a strong control environment and manage safeguarding-related incidents or escalations.
• Support internal awareness and training on safeguarding responsibilities across Finance and Operations.

Reporting & Audit

• Provide clear and accurate reporting to the CFO, Head of Compliance, and Board on safeguarding effectiveness.
• Act as the primary contact for auditors and regulators during safeguarding or CASS reviews.
• Support the preparation of board-level and FCA reports, including safeguarding attestations.

About you:

• Qualified accountant (ACA, ACCA, or equivalent) or experienced financial operations professional.
• Proven experience in payments, e-money, or fintech, with responsibility for safeguarding, client money, or financial control.
• Deep understanding of FCA safeguarding rules, CASS standards, and forthcoming 2026 safeguarding reforms.
• Strong grasp of financial control frameworks, reconciliation processes, and regulatory assurance testing.
• Excellent communication and stakeholder-management skills, with the confidence to challenge and influence senior colleagues.
• Analytical, detail-oriented, and proactive in identifying control weaknesses or regulatory risks.

What’s in it for you?

This is a high-impact role in a growing payments business where financial governance and customer protection are central to success. You’ll provide essential oversight, ensuring that safeguarding controls are not only compliant today but resilient for the new 2026 regulatory landscape.

You’ll work with a collaborative team and join a fast-growth fintech where you’ll get the chance to learn and develop, and if that’s not enough, you also receive the following benefits.

• - 25 days holiday per year
• - Private Medical
• - Life Assurance
• - Cycle to work scheme
• - Access to self-learning platform - Bookboon
• - Income Protection
• - Workplace Pension
• - Employee Assistance Programme

Educate, Discover & Inspire

At DNA Payments, we believe that diversity drives innovation and inclusion fosters creativity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We celebrate and promote an inclusive environment where all employees feel valued, respected, and empowered.

Join us in creating a workplace that reflects the diverse world and customers we serve.

Should you require any reasonable adjustments throughout the interview process, please let us know by emailing [email protected] .