Contract Director
Job Details
Contract Director - Soft Facilities Management
Medirest | NHS | London | Competitive Salary + Excellent Benefits
The Role
As Contract Director, you will take full ownership of large and complex NHS contracts, ensuring services are delivered safely, efficiently and with genuine care. You’ll balance strong commercial results with outstanding operational delivery, building high-performing teams and trusted client relationships. Key Responsibilities Commercial Leadership
- Drive strong financial performance across soft FM and retail operations
- Lead budgeting, forecasting and cost control
- Identify and maximise revenue opportunities while ensuring value for money
- Oversee soft FM and retail contracts, consistently meeting SLAs and KPIs
- Maintain full compliance with governance, quality and regulatory standards
- Ensure daily service delivery meets the highest standards of safety, quality and customer experience
- Champion continuous improvement centred on patient care and staff wellbeing
- Build collaborative, trusted relationships with NHS leaders, suppliers and internal teams
- Act as a strategic partner aligned with client priorities and desired outcomes
- Lead, develop and inspire senior management teams
- Create a culture of accountability, engagement and ongoing improvement
- Proactively manage service, compliance and financial risks
- Ensure safe, secure and welcoming environments for patients, staff and visitors
You’re a confident, values-driven leader with strong commercial acumen and a passion for delivering outstanding healthcare services. You’ll bring:
- Proven senior leadership experience in Soft FM contract management (ideally within healthcare)
- Strong financial and commercial skills with a track record of driving results
- Experience managing large-scale, complex contracts and multi-disciplinary teams
- Excellent communication, negotiation and stakeholder management skills
- A customer-first mindset and genuine commitment to patient experience
- Strategic thinking and the ability to solve complex operational challenges
Great leadership deserves great rewards. Alongside a competitive salary, you’ll benefit from:
- Contributory pension scheme
- Career Pathways and MyLearning development programmes
- Digital GP access for you and your immediate family
- Exclusive travel discounts with TUI, Expedia, Booking.com and more
- Savings at leading supermarkets
- Up to 44% off cinema tickets
- Cashback rewards across major brands
- Free wellness, mindfulness and exercise classes
- The ability to share discounts with friends and family
At Compass Group UK&I, we believe everyone should feel valued, included and able to be themselves at work. We are proud of our diverse workforce and the meaningful impact our people make every day. Diversity is Our Strength — and our people are at the heart of what we do.
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