Head of IT Services

Seeking a Head of IT Services to lead IT operations across service desk, infrastructure, and control center functions. A hands-on leadership role managing a team of 10 11 people and working closely with a passionate and innovative CTO.,

• Oversee IT Service Desk, Infrastructure, Project and Control Center teams
• Ensure delivery of a high-quality, customer-focused IT operations across a group
• Oversee day-to-day IT operations including Servers, networks, cloud services & telephony
• Maintain oversight of patching, backups, anti-malware, and monitoring programmes
• Support the delivery of natural power products such as RTI, Control Centre & Digital Services working closely with development teams and clients
• Provide the technical link between product development and IT infrastructure
• Assist client organisations with system integration, particularly for services connected to the Control Centre
• Maintain a unified helpdesk with agreed SLAs, monitor service levels & report to leadership
• Deliver priority projects and initiatives, including cloud transformation & adoption of new technologies
• Ensure upkeep of handover documentation & knowledge transfer for ongoing initiatives
• Manage third-party vendors and service providers, ensuring ROI from partners
• Apply and reinforce group-defined cyber security policies locally & ensure regulatory compliance
• Promote staff awareness of cyber risks through training and guidance
• Support client tender responses, providing input on infrastructure, security, and service delivery
• Manage local IT budgets in line with group standards, provide clear financial & operational reporting
• Oversee procurement of hardware, software and services to ensure operational continuity
• Act as escalation point for major incidents and coordinate response and recovery efforts
  Qualification in a related IT discipline at degree level
• In depth knowledge of; Microsoft Active Directory, Office365, Networking (switching and Firewalls), Server hardware & Storage, Backup Technologies, Virtualisation
• Demonstrable experience of leadership roles & service desk or helpdesk management
• Expertise in budget management and reporting
• Strong track record of delivering projects within constrained timeframes
• Capable of producing structured handover materials and knowledge transfer
Desirable Skills
• Experience leading cloud transformation initiatives from an on-prem environment