Civil Enforcement Officer SC4

Job Category : Parking

Location : RIVER PARK HOUSE, London Borough of Haringey

Hours Per Week : 40.00

Start Date : Immediate Start

Start Time : 10:00

End Time : 17:30
Salary: £14.84

To ensure the effective enforcement of parking regulations within the borough’s Special Parking Areas and Controlled Parking Zones. To be an ambassador for Haringey Council, promoting good relations with all members of the public and to ensure that the Council is represented in a professional and positive manner.

Main Responsibilities

1. To have a basic understanding of Haringey Councils’ controlled parking policies and the statutory framework relating permitted parking (i.e. designated parking spaces) and prohibited parking (i.e. yellow lines and footway parking).

2. To enforce parking and footway restrictions as required.

3. To patrol a specified beat/area, the required level of times per shift, as instructed by the parking team leader.

4. To operate a handheld computer to issue Penalty Charge Notices (PCN) to all vehicles contravening parking regulations.

5. To advise and assist members of the public in relation to the Councils’ Parking Enforcement policy and primary objectives, ensuring excellent standards of customer care.

6. To authorise vehicles for removal in accordance with the removal criteria.

7. To report faulty or missing street furniture, defects to parking lines and signs, and abandoned vehicles.

8. To complete relevant documentation during enforcement patrols, including pocketbooks and Penalty Charge Notices, as well as other relevant information, including statements made by drivers.

9. To take photographs to support the enforcement action taken, to provide unwavering evidence of the parking contravention.

10. To exercise responsibilities under health and safety legislation and regulations- participating in the production of Risk Assessments and understanding risk faced ’on street’.

11. To ensure all uniform is used in a professional manner and to be responsible for the care of all uniform items. Any worn out items of uniform must be reported immediately. The appropriate uniform items must be worn at all times whilst carrying out enforcement activity.

12. To ensure all incidents (Code Reds and Code Yellows) are brought to the attention of the Duty Senior Civil Enforcement Officer immediately, providing written statements and reports. To attend court or adjudication panels when required, as well as to submit evidence when called upon.

13. To adhere to the council’s equipment procedures, ensuring that all equipment is given due care and protection, as well as for faults and damaged equipment to be immediately reported to the Duty Senior Civil Enforcement Officer.

Knowledge, Qualifications, Skills and Experience

Abilities/Experiences

– 12 months’ experience of working face to face with the public (essential).

– 12 months’ experience of working as a Civil Enforcement Officer (essential).

– Communicating clearly and tactfully when dealing with the public (essential).

– dealing with customers who may be upset, angry or aggressive (essential).

Qualifications

– The City & Guilds 1950 Parking Enforcement or NVQ level 2 in controlling parking areas (desirable).

– A full driving license (desirable).

Knowledge/Skills

– The ability to write clearly and legibly when making manual records (essential).

– Be able to use hand held computers to input, check and update information (essential).

– Basic numeracy (essential).

– Be physically fit and able to patrol on foot in all weather conditions, and be able to work weekends and evenings on a regular basis (essential).