Head of Telemarketing

WHO WE ARE:

At CloserStill, we strive to deliver the best. We’re on a mission to be the most dynamic B2B events and communities business in every market we serve, bringing people together to learn, connect and grow.

Operating across five regions, we power over 200 market-leading events, publications and brands across Business Technologies, Healthcare, Learning, HR & Education, and Future Transport & Infrastructure.

But what truly sets us apart is our people.

Our teams are diverse, driven, and united by a shared commitment to excellence. Rooted in our core values of ownership, empathy, teamwork, integrity, and determination, we empower every employee to grow, shape their own path and make a meaningful impact.

Joining CloserStill means being part of something bigger - not just building events, but creating opportunities, connections, and lasting value for the communities we serve.

  WHO WE ARE LOOKING FOR:

The Head of Telemarketing is responsible for the successful planning, delivery, and performance of telemarketing campaigns across CloserStill Media’s portfolio of events. As Head of Department, you will play a pivotal role in growing and developing the telemarketing team, with a core objective of nurturing early-career talent and enabling progression into other areas of the business.

The Telemarketing team forms a vital talent pipeline for CloserStill Media. As such, this role also owns the planning and delivery of the Sales Academy our early careers initiative designed to develop future sales professionals and provide them with the best possible foundation for a long-term career within the business.

This is a hands-on leadership role requiring an agile, inspirational people manager who thrives in a fast-paced, KPI-driven environment. You will combine strong motivational leadership with effective project management, collaborating cross-functionally and engaging senior stakeholders to ensure both Telemarketing and the Sales Academy operate successfully.

Key Responsibilities

• Lead, manage, and develop the telemarketing team, monitoring KPIs and performance across multiple event campaigns.

• Collaborate with marketing and show teams to plan telemarketing campaigns, including resource allocation, data usage, KPIs, and targets.

• Recruit ambitious, driven, and high-potential individuals into the telemarketing team.

• Organise regular meet-and-greet sessions and development activities to support internal progression opportunities.

• Deliver weekly performance and activity reports to the Board.

• Own the ongoing training and development of the team, including monthly workshops.

• Provide quarterly performance updates and project reports to senior management.

• Plan, recruit for, and implement the Sales Academy, working closely with key stakeholders to ensure a high-quality experience and strong future career pathways for entry-level talent.

THE ROLE:

We are looking for a commercially minded, people-focused leader who is passionate about developing talent and driving performance. You will bring energy, structure, and clarity to everything you do, with the confidence to lead from the front and influence across the organisation.

You will have:

• Experience leading and developing large teams within a sales or KPI-driven environment.

• A proven ability to drive high performance, maintain momentum, and address underperformance constructively.

• A strong track record of developing entry-level talent and building inclusive, psychologically safe team cultures.

• Excellent communication skills, with confidence delivering both positive and developmental feedback.

• Experience building strong relationships with internal stakeholders, managing expectations, and communicating clearly on timelines and delivery.
  

ABOUT YOU:

• You are adaptable, organised, and thrive in a fast-moving environment.

• You are a natural motivator with effective leadership skills and a hands-on approach.

• You are commercially aware, results-focused, and comfortable working with data and KPIs.

• You are personable and confident engaging with colleagues at all levels of the business.

• You are a determined self-starter who takes ownership of projects from concept through to delivery.

• You excel at problem-solving, prioritisation, and time management.

We are unable to offer visa sponsorship for this role.

CloserStill Media reserves the right to request a DBS or credit check should the role require it.

DIVERSITY AND INCLUSION:

CloserStill Media embrace diversity in all its forms and are committed to continuing to develop a diverse and inclusive environment that encourages collaboration and innovation. 

We are an equal opportunity employer. All applicants will be considered for employment based on merit without attention to age, ethnicity, religion or beliefs, sexual orientation, gender identity, family or parental status or disability status.

We are committed to ensuring an inclusive and accessible recruitment process. If you require any reasonable adjustments at any stage, don't hesitate to get in touch with our HR team at [email protected] .