Service Delivery Manager - Passive Fire

Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Service Delivery Manager – Passive Fire

London

£50,291 - £52,938 per year

40 hours per week

We are seeking a Service Delivery Manager – Passive Fire to join our team in London. The role sits within Compliance and involves coordinating and ensuring the delivery of high-quality Passive Fire maintenance operations and remedials service across multiple sites that meets contract and service specifications and customer expectations.

The role of Service Delivery Manager – Passive Fire will include:

• Supervising the operations team carrying out Passive Fire Safety works, fault finding and maintenance duties in accordance with contract and service specifications
• Responding positively to complaints and breakdowns in service delivery to meet customer expectations in accordance with contract and service specifications
• Managing resources effectively, ensuring tools and equipment are maintained by staff when issues with stock arise then orders are requested that are within budget
• Preparing quotation and tender documentation as required, to meet customer expectations and to win new business where appropriate
• Ensuring the correct Schedule of Rates are in place for each job and valuations are noted. Inspect and sign off completed works ensuring compliance with the companies 3rd Party Certification

Skills and experiences:

• To ensure full compliance with health and safety legislation, candidates applying for this role must be qualified to Fire Risk Assessor Level 3, ILM membership (The Institute of Leadership), NVQ Level 3 in a core trade subject or currently undertaking the qualification. As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted.
• Proven experience of working to deadlines and prioritising work loads
• Working knowledge of the Fire passive delivery including management experience
• Experience of working under a third-party accreditation i.e BM Trada requirements
• Experience of effectively recruiting, managing and developing staff
• This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence.

About us

We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays

• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• Role salary is £48,902 with an additional policy allowance of £1,388 per annum (rising to £51,476 with an additional policy allowance of £1,461 per annum after 12 months, subject to satisfactory performance)

(if the link is unavailable please visit the Sanctuary careers website)

Closing Date: 19 November 2025

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – [email protected]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at -

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.