Ecommerce Assistant

At Piglet in Bed, we're on a mission to become the home of long-lasting, natural comfort. Dreamt up in 2017 from our Founder Jess’ Mother’s garden shed in West Sussex, Piglet in Bed began with a simple idea: the best homes aren’t perfect, they’re personal. What started as a small collection of linen bedding has grown to include new fabrics and unmistakably ‘Piglet’ designs, complemented by our curated selection of sleepwear and homewares. But one thing hasn’t changed: our focus on the incredible team who make Piglet happen. As our team grows, we still like to keep the calendar full of socials, competitions, and chances to see each other. Teamwork is at the heart of everything we do, so we're very excited that you're considering joining us!

The Role

As an Ecommerce Assistant at Piglet in Bed, you'll own the day-to-day execution of our website strategy across the UK and US markets. You'll work closely with our Senior Ecommerce Trading Manager to ensure a seamless and innovative online shopping experience for our customers.

As the backbone of our online presence, you'll be responsible for managing our websites, ensuring brand consistency, launching new products, and keeping ahead of industry trends to propose forward-thinking ideas.

Role: Ecommerce Assistant

Hours: Full-time

Annual salary: £30,000 - £32,000

Location: Hybrid working - with a minimum of 3 days/week in our London (Vauxhall) office

Ecommerce Strategy & CRO

• You'll assist in monitoring and analysing website performance metrics, helping identify opportunities for optimisation and improvement.
• You'll analyse market trends, competitor activities, and customer behaviour to uncover growth opportunities.
• You'll enhance the customer journey from browsing to checkout, maximising on-site conversions.
• You'll conduct regular website audits to identify areas for improvement, optimising performance, and enhancing user satisfaction and conversion rates.

Website Management

• You'll assist in the management and maintenance of each of Piglet’s online stores, ensuring a seamless user experience.
• You'll maintain the aesthetic and functional aspects of our websites, ensuring brand consistency across all digital touchpoints.
• You'll ensure website functionality, security, and performance meet high standards through our web development agency.
• You'll support the implementation of site enhancements, updates, and new features in collaboration with the Senior Ecommerce Manager and external agencies.
• You'll manage execution of all on-site SEO strategies.

Product Merchandising

• You'll optimise product discoverability on the websites, through close collaboration with our Merchandising team.
• You'll collaborate with cross-functional teams to support various product launches, campaigns, and sales.
• You'll highlight key products, promotions, and seasonal collections, e.g. through the use of landing pages.
• You'll oversee the uploading of new products.

Data, Analytics and Reporting:

• You'll monitor performance metrics on a daily, weekly, and monthly basis, generating reports to assess our online trading.
• You'll contribute ideas and insights to help drive traffic, increase conversion rates, and maximise revenue.
• You'll review competitor activities consistently, to identify best practices.
• You'll ensure optimal setup of the website's data layer in collaboration with our partner agency.

About You

• You'll have a good level of technical proficiency, with a willingness to dive into code when necessary.
• You'll have the ability to independently manage workflow and prioritise tasks to meet changing deadlines, with a sound awareness of the teams’ requirements.
• You'll be analytical with good problem-solving skills.
• You'll have excellent people skills, able to influence at all levels with a positive attitude.
• You'll be flexible in approach and work well in a team.

Essential

• You'll have at least 2 years’ of hands on experience managing complex e-Commerce and/or multichannel websites and projects, ideally in a fast-paced environment.
• You'll have in-depth knowledge of Shopify and analytics tools.
• You'll have intermediate skills using Excel and PowerPoint.

Why Piglet in Bed?

• We’re proud to pay the  UK Living Wage , a voluntary measure we’re taking to make sure our salaries meet our employees real, everyday needs.

• Our flexible working scheme aims to prioritise your work-life balance, allowing for flexible start and finish times.

• We offer a generous 50% discount on our products alongside plenty of chances to get your hands on treats internally!

• Piglet in Bed offers 33 days of holiday annually (pro rata for part time staff), alongside 2 paid days for volunteering and reduced summer hours.

• We offer a rewards & recognition platform where you can get discounts with lots of retailers, along with a full employee assistance programme and 24/7 GP access.

• With our onsite bike storage and shower facilities, Piglet are excited to offer team members access to our cycle to work scheme.

What’s next?

If this sounds like the role for you, apply now by submitting your CV and cover letter below. 

Your personality is way more important to us than perfect grammar, so please consider not using AI in your application – we just want to get to know the authentic you! All applicants must have the right to work in the UK as Piglet in Bed are unable to sponsor or transfer any visa applications at this time.