Credit Controller

WSET's purpose is to empower people through inspiring learning experiences all over the world. We offer a comprehensive suite of globally recognised qualifications covering wines, spirits and sake.

As the world’s leading provider of qualifications in wines, spirits, beer and sake, we deliver over 140,000 exams every year to students in more than 70 countries, supported by our global network of Approved Programme Providers (APPs).

We are proud to be a truly international organisation, with passionate colleagues based across the UK, Australia, Canada, China, Hong Kong, Singapore and the USA. Our people share a commitment to integrity, empowerment, dynamism and inclusivity—values that shape how we work and how we support our global community of learners.

About the Role

We’re looking for a proactive and collaborative Credit Controller to join our friendly Finance Team. This is a key role that helps ensure WSET’s cashflow is well managed, customer accounts are accurate, and finance queries are handled with professionalism and care.

You’ll take ownership of core finance functions—credit control, cashbook management, and the Finance Inbox—while also supporting wider team initiatives. If you enjoy building positive relationships, solving problems, and bringing clarity to financial processes, we’d love to hear from you.

Key Responsibilities

Credit Control

• Manage the full credit control cycle, including issuing statements, chasing overdue payments and maintaining accurate customer ledgers.
• Build and nurture positive relationships with customers while ensuring timely collections.
• Escalate aged debts or potential credit risks to the Finance Manager when appropriate.
• Review and update credit limits and terms in collaboration with management.

Cash Book Management

• Maintain and reconcile daily cashbooks across all WSET bank accounts.
• Post and allocate customer BACs payments to invoices in NetSuite.
• Support month-end close by preparing and posting all relevant cash-related journals.

Finance Queries & Team Support

• Take full ownership of the Finance Inbox—triaging, prioritising, and responding to enquiries promptly and professionally.
• Raise manual invoices (e.g., rent and ad-hoc invoicing).
• Provide ad-hoc reporting, analysis, and general support to the Finance Manager and wider team.
• Contribute to continuous improvement of finance processes and systems.

Person Specification

Essential

• Minimum 2-3 years’ experience in a credit control role
• Strong attention to detail and high level of accuracy
• Excellent communication and interpersonal skills
• Ability to manage competing priorities and meet deadlines
• A proactive, problem-solving approach to work
• A strong customer service ethos
• Proficiency with accounting systems and MS Office package (intermediate level skills in Excel)

Desirable

• Experience of using NetSuite accounting system
• Experience of working in an international business

Hybrid | Salary: up to £36,000| Full-Time

UK Benefits

Annual Leave - 27 days pa + public holidays, increases with service; ability to buy/sell 5 days

Pension (Generous options available after three months)

Health insurance (after three months):

Vitality scheme - post probation - Access to virtual GP appointments, Rewards include Caffe Nero drinks, Cinema Tickets, Apple Watch, Cash Back on Waitrose shopping, 75% off at Champneys, 6 month subscription with HeadSpace, Discounted Weight Watchers membership and gyms, Smoking Cessation day worth £300 and half price health screens

Eye voucher scheme

Food and drink in the office

Nespresso coffee makers and a range of other drinks, fruit, cereals, soups

Season ticket & gym membership loan scheme

Group income protection scheme

EAP

24/7 confidential help and support from trained counsellors and advisors

Death in service

4x annual salary paid to nominees with associated bereavement support for family

Enhanced family friendly leave and pay

Celebration vouchers

Cycle2Work scheme

Discretionary bonus

Development - WSET's in-house training and qualifications in Wines, Spirits, Sake and Beer as well as other professional development opportunities

DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned, at any time.