Night Central Operations Associate

About HIVED 📦

At HIVED, we’re steamrolling forward as one of Europe’s fastest growing startups, and our momentum shows no signs of slowing.

Based in London, we are a climate and logistics start-up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever-growing industry where unreliable service has long been the norm, HIVED has been built from the ground-up to meet the demands of modern consumers and disrupt parcel delivery.

A tech company at heart, our talent and technology is laser-focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners. From our drivers to our data engineers, we are constantly working to improve this customer experience that makes us deliver better.

Already trusted by leading international brands such as John Lewis, Nespresso, Uniqlo, H&M brands and more, we are solidifying our position as the leaders in Europe to tackle this growing market.

Our tight-knit team is made up of ex-Revolut, Bain, HelloFresh, ASOS, Apple and Google employees, and we are backed by some of Europe’s leading investors and VCs in climate-tech, logistics and mobility including Planet A Ventures , Maersk Growth , Pale Blue Dot VC , Eka Ventures , NordicNinja VC and the British government. We’re passionate about driving innovation and redefining the future of delivery.

Role Overview 📝

We are looking for an enthusiastic and detail orientated Night Central Operations Associate, responsible for making sure that all our retailer collections are completed seamlessly, that our nights run smoothly and that the delivery team are setup for success in the daytime.

They will need to bring a positive and friendly attitude and have a high propensity to learn and develop. They will also need to be flexible on working hours, comfortable working evenings and weekends as required to ensure there is the necessary contact time with all shift patterns.

This role at HIVED is based at our depot in Woolwich and will require some weekend working. This is a shift-based role, currently on a 4 days on / 3 days off pattern, 10 hours/day, and the shift pattern may change over time.

Routing

• Conduct routing on a daily basis for all of our parcels out for delivery the next day in accordance with the Network plan
• Hit KPI’s and targets for routing whilst balancing route durations in line with legal limits and driver efficiency targets

Capacity and Planning Management

• Serve as the primary point of contact for addressing collections related inquiries, concerns, and support needs from our retailers at night
• Manage and monitor the night time collections network to ensure all time slots are hit and collections are completed this also involves making sure our multi-site operations also run seamlessly from an planning and execution perspective
• Liaise and manage with our third party partners, with accountability for day to day collaboration and pro-active suggestions for improvements to ways of working

Manage driver performance

• Conduct regular assessments to understand how our drivers are performing, giving feedback and helping our driver team to keep improving
• Review reports and data and identify areas of improvement for the business
• Deal with driver related queries and issues
• Be the daily point of contact with collections drivers to ensure that they are on-time and supported in their work

Qualifications:

• Proactive Problem Solver: Identify issues swiftly, suggesting improvements for efficiency
• Detail-Oriented Multi-Tasker: Manage multiple tasks with precision and focus
• Tech-Savvy & Adaptable: Comfortable with various software systems, quick to learn new tools
• Great people skills with ability to build rapport but not afraid to have difficult conversations when needed with courage and compassion
• CPC preferred or past experience in haulage or logistics

How we reward our team 🎁

• Dynamic working environment with a diverse and driven team
• Huge opportunity for learning in a high growth environment, with progression opportunities based on success in the role
• 20 days of holiday allowance plus public holidays
• Weekly team lunch and regular company socials
• MacBook Air or Windows Laptop (depending on your preference)
• Enhanced maternity/paternity/adoption policy
• Cycle to work scheme
• Dog friendly office