Programme Delivery Administrator

Programme Delivery Administrator

Salary: £25,142 to £26,466

Contract: Permanent

Hours: 35 hours per week, Monday to Friday

Location: Ealing/Hybrid

DBS: Basic

About Us

At A2Dominion, we believe in providing homes that people love to live in. With social housing roots stretching back eight decades and over 38,000 properties under our management across London and Southern England, we’re proud to offer a variety of housing options and commutes to creating vibrant, sustainable communities that enhance the lives of our residents.

As a proud member of the G15, a coalition of leading housing associations, we play an active role in tackling the housing crisis. Now, we’re looking for a passionate and driven individual to join our team and help us make an even bigger impact.

Role Overview

We're looking for a highly organised and forward-thinking Programme Delivery Administrator to join our Asset Management directorate. You will provide essential administrative support to ensure projects run efficiently, from managing documentation and appointments to liaising with contractors and internal teams. With a strong eye for detail and a structured approach to work.

Key Responsibilities

* Provide general administrative support to the Investment team, including preparing documents, maintaining spreadsheets, managing calendars, and coordinating meetings

* Monitor shared inboxes, using initiative to prioritise and allocate tasks, and respond to basic enquiries from customers and external stakeholders via telephone and email

* Communicate effectively with residents, internal teams, contractors, and consultants to book appointments, provide updates, and support the delivery of programmes

* Track open cases, follow up with surveyors and contractors to ensure progress is maintained, and escalate concerns where necessary

* Raise purchase orders using internal systems and ensure appropriate documentation is in place, working closely with Finance and Procurement

* Provide address lists to contractors and/or consultants to enable initial consultation with residents, and thereafter coordinating responses to queries

* To liaise with the Leasehold team to ensure correct information is provided for s20 consultation purposes, and that appropriate technical information is provided to inform responses

* Liaise with contractors and consultants to issue and collate Post Completion Satisfaction Surveys and support responses to resident feedback for analysis

* Accurately take and distribute meeting minutes, track action points

* Provide wider administrative support to the Asset Management directorate as required

* Proficient in Microsoft Office applications including Word, Excel, and Outlook, ensuring accurate and efficient handling of data and communication

More About You

You're someone who takes ownership of your work and doesn’t wait to be asked. You anticipate needs, act decisively, and keeps things moving. You enjoy connecting with people and know how to adapt your communication style. Accuracy, efficiency, and organisation come naturally to you, and you’re comfortable manging multiple priorities in a dynamic environment.

What You'll Bring:

* Educated to GCSE level or equivalent in Maths and English (Grades A*-C)

* Experience working in a customer-focused environment

* Proficiency in Microsoft Office and confidence learning and using other digital tools

* Excellent communication skills, both written and verbal, with the ability to build effective working relationships

* A resilient, adaptable mindset and a drive for continuous improvement

Choosing Us is Easy

As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

We offer a wide range of staff benefits. For this role, these include:

* 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service

* Up to 8% contributory pension

* Flexible working

* Investment in your learning and development

This role closes on 22nd September 2025, we reserve the right to close this role upon appointment of the right candidate