Head of Commercial Performance

Head of Commercial Performance

Location: Central London
Salary: GBP75,000 to GBP85,000 + benefits
Contract: Permanent, Full Time

An established and growing multi–site service business is looking to appoint a Head of Commercial Performance to lead sales performance, customer acquisition and the continued development of the customer journey across the organisation.

This is a senior leadership appointment with responsibility for central commercial teams and significant influence across a national network of locations.

The successful candidate will combine strong sales leadership with a highly commercial, data–led approach, identifying opportunities to improve conversion, revenue, retention and customer experience.

The Role

You will:

• Develop and deliver strategies to improve sales and revenue performance

• Lead and develop central customer–facing and commercial teams

• Review and improve enquiry handling, sales processes and conversion

• Identify new business opportunities and commercial partnerships

• Review the end–to–end customer journey and identify areas for improvement

• Drive improvements in customer satisfaction, retention and NPS

• Use sales and customer data to identify commercial opportunities

• Monitor competitor activity and wider market trends

• Work closely with Operations and Marketing to deliver shared commercial objectives

• Help develop sales capability across the wider business

• Produce and present regular commercial and customer performance reporting

• Lead change across processes, systems and ways of working

About You

We are looking for an experienced commercial leader with a strong track record of delivering measurable improvements in sales and revenue.

You will ideally have:

• Significant experience within a senior sales, commercial or customer–focused leadership role

• Experience leading sales, customer service, contact centre or business development teams

• Although based in Head Office, the successful canddiate must have strong multi–site experience

• A proven track record of improving revenue and conversion

• Experience improving customer journeys and customer satisfaction

• Strong commercial and analytical capability

• Confidence using CRM systems, performance data and digital tools

• Experience influencing teams across a wider multi–site operation

• Strong stakeholder management and communication skills

• Experience leading commercial and cultural change

Experience within an occupancy, membership, property, leisure, accommodation or utilisation–driven business would be particularly relevant, although strong candidates from other multi–site consumer and service–led environments will also be considered.

This is an excellent opportunity to take ownership of a broad commercial agenda within an established business and make a measurable impact on both customer experience and future growth.

Apply now for a confidential conversation.

BBBH37160