Deskside Support Analyst
Deskside IT Support Analyst
Location: London (Mon-Thurs Onsite, Friday WFH)
Salary: Up to £40,000 per annum
Job Type: Permanent
We are seeking a Deskside IT Support Analyst to join our London office, providing deskside and remote support to over 600 users across the firm. Working closely with lawyers and business teams, you will deliver high-quality technical support, resolve incidents, and ensure smooth IT operations in a fast-paced professional services environment.
This role sits within a Top 100 Law Firm with ambitious growth plans, where IT plays a key role in innovation and service excellence.
Key Responsibilities
Provide deskside and remote support, acting as an escalation point for complex issues.
Troubleshoot and resolve incidents in line with SLAs, including software, hardware, and meeting support.
Collaborate with 3rd line teams on application deployment, testing, and problem resolution.
Contribute to ITIL processes for Problem, Change, and Release Management.
Maintain accurate documentation and support continual service improvements.
Coach junior team members and participate in the service desk and out-of-hours rota.
Requirements
3+ years' experience in IT support, ideally within legal or professional services.
Strong technical knowledge of Windows 10/11, Active Directory, Exchange, Office 365, and Citrix.
Experience with call logging systems and working to SLAs.
Experience with legal software would be an advantage.
This is an opportunity to join a forward-thinking law firm where you will be part of a supportive IT team, working closely with lawyers and staff, and playing a key role in delivering reliable, innovative technology solutions.
Recommended Jobs
Architectural Technician
At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to pro…
Apprentice Dental Nurse
Summary We have an exciting opportunity for an apprentice dental nurse to join our friendly dental practice. We would love you to join us as an apprentice dental nurse and start your exciting caree…
Investment Bank: Origination and Advisory - London - 2026 (6 months full-time internship)
Investment Bank: Origination and Advisory - London - 2026 (6 months full-time internship) About the programme: The Deutsche Bank Internship Programme is designed to help you develop your skills …
Private Client Paralegal
Private Client Paralegal JS Legal Recruitment are excited to be working with a leading regional Legal 500 law firm with multiple offices across Essex. Forward-thinking and progressive offering…
Sprinkler Maintenance Engineer
Sprinkler Service & Maintenance Engineer Salary: £40,000 - £45,000 per annum Location: Mobile – London/South East & Surrounding Areas (occasional UK-wide travel required) Hours: 8:00am – 5…
Business Development Manager
Responsibility of the Sales Consultant/Manager: Reporting to the Managing Director, the successful candidate will be responsible for converting qualified consumer leads, delivering tailored sales …
Associate Director, Activation
Description Role Summary and Impact The Activation Associate Director is a pivotal senior position within the WPP Media Solution Activation team, responsible for managing both people and advert…
Store Manager - Battersea Power Station - United Kingdom
Store Manager - Battersea Power Station London, England, United Kingdom THE ALLSAINTS TEAM At AllSaints we are in the business of feelings - making our customers feel cool and c…
SEN Teaching Assistant
SEN Teaching Assistant - Outstanding SEMH Secondary School | Bexley Salary: £95-£110 per day (term-time only, full-time) Location: Bexley, South East London - DA6 Start Date: ASAP Step into a role w…
Facilities Manager PFI
We are currently working with a UK Facilities Service provider to recruit a Facilities Manager to oversee a Schools portfolio in the Greenwich/South East London area As FM Manager, you will work as…