Level 3 NOC Enigneer

SF Recruitment
London

I am currently working with a national MSP who are seeking a Tier 3 NOC Engineer to work within
their Service Operations Centre team, supporting their customers networks using the companies
toolsets and processes.

The Tier 3 Operations engineer role is to provide top-tier technical support to the Tier 1, Tier 2 and
Tier 3 support engineers, escalating to appropriate internal engineering support teams as required to
ensure the continuous smooth operation of the network service. The ideal candidate will have at
least five year's background in running IT services or have graduated in an element of IT with a
minimum of three years of industry experience.

The Tier 3 engineer will provide technical support for a variety of products and services with the
main focus of Managed Networks and Security, Unified Communication and fixed connectivity
supplied to our customers.

Key Responsibilities
- Remotely support and identify issues affecting customer systems and services, then perform top-tier diagnosis with a view to resolution or further escalation.
- Provide an escalation route within SOC for Tier 1, Tier 2 and Tier 3 support functions
- Resolution of full range of technical support issues.
- Provide proactive monitoring and management of services to all customers.
- Ensure that all company processes, procedures, and standards are adhered to at all times.
- Provide ownership of operational processes and escalate issues to internal support teams (such
as Technical Services and PMO) as and when required.
- Work with the ISOC Tier 2 Team Leader to provide mentoring to ISOC Tier 2 Core engineers

Ideal background
- A minimum of five years providing network/security solutions in a technical support role to a
high technical level
- Experience with the advanced functionality of networking equipment, i.e. Routers, Switches,
Firewalls, wide area communications, cloud compute and security, SDN's
- Experience of the following vendor products; Check Point, Juniper, Cisco, Palo Alto, Aruba
- Expert knowledge of connectivity technologies (LAN/WAN/Wireless/SD-WAN)
- Advanced Experience in configuring and troubleshooting networking protocols.
- Expert understanding of practical application of VLANs, switching, and routing.
- Willingness to learn new technologies using self-learning and dedicated training techniques.
- Working under pressure, multitasking between simultaneous projects and responding to
deadlines.
- Operational experience of Wireless technologies is required
- Operational experience of shared compute and virtualisation technologies is desirable.

Qualifications
- Cisco CCIE
- Aruba CCCP
- Expert level Radius experience, including Cisco ISE, Aruba ClearPass

Key requirements
- Willing to work in a varying shift pattern including week-ends, bank holidays and out of hours

- Predominetly remote with some travel to London sites.

- The role will require NPPV3 and/or SC clearance in order to support key customers

Please apply for consideration

Posted 2025-10-09

Recommended Jobs

Manager - International Tax & Transaction Services - Transfer Pricing

Ernst & Young
London

At EY, we’re all in to shape your future with confidence.  We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.  Join EY and…

View Details
Posted 2025-09-20

HR ADMINISTRATOR - RECRUITMENT

Chingford, Greater London

Location: Chingford (parking onsite) Salary: £29,477 - £31,500 + generous pension Days/Hours: Mon-Fri, 36 hours per week Seeking an experienced Administrator with HR / Recruitment exposure, s…

View Details
Posted 2025-09-12

Childcare Apprenticeship (level 3) - Chiswick

CHILDBASE PARTNERSHIP LIMITED
London

Summary Fun is an essential ingredient in all Childbase Partnership nurseries where the care and education opportunities for every child are as extraordinary as our colleagues who provide them. Thi…

View Details
Posted 2025-09-16

Streaming Coordinator

ProductionBase
London

We are looking for an enthusiastic, music-passionate Digital Partnerships Coordinator for our team. You will work closely with us, and our labels, to ensure that Sony Music's artists and releases have…

View Details
Posted 2025-09-24

Senior Software Engineer - Card Integrations - Visa / Mastercard - London

Starling Bank
London

At Engine by Starling , we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology.  Engine is Starling…

View Details
Posted 2025-09-11

Daily Housekeeper in Chiswick, Job ID J1D42B

Little Ones UK Ltd
Chiswick, Greater London

A Full-time Housekeeper is needed by this wonderful family in Chiswick, London to help them in maintaining the cleanliness of their home and prepare meals for the family. An ideal candidate will be s…

View Details
Posted 2025-09-10

Senior Account Executive - Sports

Bruin Financial
City of London, Greater London

Senior Account Executive – Sports An exciting opportunity has arisen within a leading Lloyd’s Insurance Broker’s Sports team, working with high-profile sports clients  This role requires an expe…

View Details
Posted 2025-09-25

BMS Operations Manager

Stratford, Greater London

We are seeking a BMS Operations Manager with Project Management experience to join our team. This is a key role where you're responsible for ensuring the on time, within scope and within budget, deli…

View Details
Posted 2025-09-27

Senior Pre-Construction Manager, EMEA Pre-Construction

Amazon Data Services UK Limited
London

DESCRIPTION Amazon’s Data Centers are industry leading examples of innovation in the areas of security, safety, space utilization, efficiency, and cost effectiveness. We are the global team respon…

View Details
Posted 2025-09-10