Complaints Administrator
Complaints Administrator
42.5 hours per week
£30K per annum
Based out of Whitechapel and Bromley
£30,000 per annum
Based out of Whitechapel 3 days per week & Bromley up to two days per week when required
Key Responsibilities
- Support the PPM Supervisor by raising PPM tasks & follow on works while updating work notes accordingly.
- Handle all paperwork from engineers which may need scanning or laminating for physical logs. This includes health and safety tick sheets or certificates.
- Transfer and maintain accurate information across relevant client and company systems.
- Handle complaints, ensuring all associated tasks are carried out (logging, drafting responses, updating systems, correspondence, liaising with team to book complaints work in, speak with residents/clients, escalation where needed).
- Issue and coordinate letter drops for planned works or shutdowns including missed appointment vouchers.
- Provide professional communication with clients, tenants, and engineers, ensuring clear updates and resolutions.
- Provide additional administrative support to the contract team as required.
Key skills and experience required
- Experience in an administrative role
- Strong organizational skills with the ability to manage multiple tasks and deadlines
- Proficiency in Microsoft (Excel, Word, Outlook)
- Excellent communication skills, both written and verbal
- High attention to detail and accuracy in all administrative processes
- Proactive and solution focused with a positive attitude
- Strong problem-solving skills and ability to work under pressure
- Excellent time management and prioritization skills
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