Operations Manager

A career without limitsAs the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain.It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris.This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues.So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.We know great things can happen when you're inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit!The role: Operations ManagerAn opportunity has arisen for an Operations Manager working within the Operations team at British Airways Maintenance Glasgow. The role develops, plans and leads delivery through driving and co-ordinating the day-to-day business of the department as well as leading and motivating the local operations team to make decisions that deliver the business strategy and plan.What you'll do:

• Design and implement a departmental strategy
• Compliance with statutory requirements through adherence to procedures
• Ensure availability of resources to maximise efficiency whilst delivering the required work load
• Provide a safe working environment; role models and maintains safe and secure working practices
• Identify, develop and achieve plans to improve performance and cost year-on-year
• Develop, co-ordinate and deliver the business and finance plan
• Co-ordinate the accurate and timely operational and business dashboards for each delivery area, working with Customer Insight to ensure external benchmarking and customer focus
• Create and manage service level agreements with key suppliers and stakeholders
• Identify and build collaborative relationships with key stakeholders within engineering and across British Airways
• Leads a customer-focused employee relations climate, working jointly with colleagues and trade unions through meaningful engagement and empowerment
• Coach and develops a team of managers and ensures a talent pipeline throughout the team
• Enables, empowers and embeds a continuous improvement culture that delivers value-added change
  Strong people leadership skills, with ability to clearly explain and deliver business change
• Utilises well-developed analytical and structured problem solving skills to make fact based decisions
• Engaging communicator, able to present concepts and ideas to a variety of audiences and achieve buy in and delivery
• Able to work as a team player in a complex, cross functional, operational environment
• Demonstrated ability to coach, lead and engage with large groups of colleagues
• Strong stakeholder management skills
• Able to forecast and predict future challenges to embed a non-reactive, delivery led culture
• Self-awareness with the ability to ask for help when needed
• Confident and authentic in challenging the status quo to deliver business goals in a competitive environment
Your experience:
• CAA Pt66 B licence required
• An appropriate leadership or management qualification/ equivalent experience required
• Demonstrable structured leadership training desirable
  What we offer:We believe that all the people who work with us should feel valued for the part they play. It's one of the reasons our rewards go far beyond a competitive salary.From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You'll also receive up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family.At British airways you'll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.We never stand still, and we don't expect our people to either.Inclusion & DiversityWe recognise that all our colleagues are uniquely different and bring their own originality, creativity, and identity to work. We encourage people from all backgrounds to be part of our journey to become
a Better BA.