Senior Data & Insights Lead

About Bionic 

Bionic exists to make life radically easier for small business owners. We’re building a one-stop shop for all their business essentials - energy, insurance, connectivity, telecoms, and finance - combining smart technology with world-class human service to deliver a seamless experience SMEs can trust. 

With over 600 colleagues across the UK, we’re growing fast, powered by innovation, data, and a passion for making British SMEs truly Bionic. 

The Opportunity 

As Bionic continues its journey to become the UK’s leading tech-enabled SME platform, we are looking for a Data and Insights Lead to elevate our data capability and drive transformation through data-driven decision-making. 

You will play a pivotal role in shaping the company’s data strategy, and culture, ensuring that insight, automation, and analytics sit at the heart of how we operate and support commercial value. 

Reporting directly to the Chief Sales & Operations Officer, you’ll lead a growing team responsible for data analytics, data science, reporting, insights and governance, helping Bionic unlock value across Sales, Marketing, Operations, and Customer Experience. 

Key Responsibilities 

1. Data Strategy & Leadership 

• Develop and deliver Bionic’s enterprise-wide data strategy, aligning data initiatives with commercial and operational objectives. 

• Champion data as a strategic asset, fostering a culture of data literacy and evidence-based decision-making across all functions. 

2. Data Governance & Quality 

• Establish and maintain governance frameworks to ensure data integrity, security, and compliance with regulatory standards (including GDPR). 

• Build scalable systems and processes in the context of Data Reporting and Data Science to ensure data accuracy, consistency, and availability across platforms. 

3. Analytics & Insight Generation 

• Translate data into actionable insights that drive revenue growth, customer retention, and operational efficiency. 

• Apply statistical modelling, machine learning, and AI to solve complex business problems. 

• Oversee the design and delivery of dashboards, reports, and self-service analytics tools. 

• Partner with senior leaders to develop dashboards, KPIs, and predictive models that support commercial and customer strategies. 

4. Technology & Infrastructure 

• Oversee the design and implementation of data platforms, pipelines, and tools that enable real-time analytics and automation. 

• Work closely with Technology and Product teams to ensure data systems are robust, scalable, and integrated with core business applications (CRM, Amazon Connect, etc.). 

5. Team Development & Leadership 

• Lead, coach, and grow a high-performing data team, balancing strategic thinking with hands-on technical expertise. 

• Foster collaboration between Data, Sales, Engineering, Commercial, Marketing, and Operations to ensure data-driven alignment across the organisation. 

Key Skills and Qualifications 

Essential: 

• Solid experience in data leadership roles within high-growth, tech-enabled or performance-driven organisations. 

• Proven track record of designing and executing enterprise data strategies that deliver measurable business outcomes. 

• Strong technical foundation in modern data stacks (e.g., Snowflake, BigQuery, Power BI, DBT, Python, or similar) and data reporting: Tableau (preferred), Power BI or similar visualization tools.

• Deep understanding of data product, data architecture, data warehousing, data science and advanced analytics (including AI/ML applications). 

• Experience in transforming data functions to support automation, CRM optimisation, and customer experience enhancement. 

• Ability to balance technical depth with strategic thinking. 

Person Attributes: 

• Strategic & hands-On: Able to think long-term while diving into the details when needed. 

• Curious & analytical: You seek to understand the ‘why’ behind every metric and enjoy solving complex problems with data. 

• Collaborative & Influential: You work cross-functionally, translating data insights into actionable business strategies and commercial value. 

• Low Ego, high impact: You lead with authenticity, humility, and a drive to make things better — every single day. 

• Customer-obsessed: You care deeply about using data to improve customer outcomes and experience. 

Why Join Bionic? 

At Bionic, better never stops. You’ll join a team obsessed with improvement, innovation, and impact — where your expertise will directly shape how thousands of British businesses grow and thrive. 

Our benefits 

We know that our employees are what sets us aside from our competitors; our benefits are just part of the way we say thanks. 

Enhance your health & wellbeing 🌱 

• Private healthcare cover 

• Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies 

• Eyecare scheme 

 Taking time away from work 🏖️ 

• 25 days annual leave plus the 8 UK bank holidays, increasing with tenure 

• 1 paid family/religious day of leave per year - following successful probation period 

• 1 paid charity volunteering day per year 

• Option to buy/sell up to an additional 3 days leave per year

Family matters: for the special moments 🏠 

• Enhanced maternity, paternity or shared parental leave 

• 2 days off for your wedding upon joining, and up to 5 days after 2 years' service 

• Flexible working options & a hybrid work approach 

Financial wellbeing 💸 

• Auto-enrolled salary sacrifice pension scheme

• Life assurance 

• Season ticket Loans, salary advances & loans to buy/rent a home – based on tenure 

• Cycle to work scheme 

Recognition 🌟 

• Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success 

• Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition

• Long service awards