Account Manager

Department

Account Management

Key role details

• Location: London, UK

• Contract type: Permanent

• Career level or required experience: 3-5+ years' experience in account management, client services or commercial roles

The role

As an Account Manager, you will play a key role in growing and retaining strategic client accounts by aligning client goals with VSI's localisation services. You will build strong, long-term relationships with clients while ensuring excellent service delivery, commercial success and a positive client experience throughout the partnership.

Working closely with clients, internal teams and external vendors, you will act as the main point of contact for assigned accounts. You will help identify growth opportunities, support operational excellence and contribute to strategic initiatives that strengthen client relationships and drive business performance.

What you will do

• Build and maintain strong relationships with strategic clients to support long-term retention and satisfaction.

• Develop and deliver account plans aligned with client objectives and VSI business goals.

• Identify and drive cross-sell and upsell opportunities across VSI services.

• Act as the main escalation point for client issues, ensuring timely resolution and effective communication.

• Lead regular client meetings, business reviews and performance discussions.

• Manage internal communications and coordinate stakeholders across VSI studios to support client success.

• Partner with Technology and Development teams to implement tools and workflow improvements.

• Achieve revenue and gross margin targets across your assigned accounts.

• Prepare competitive quotations, pricing proposals and commercial recommendations.

• Support Requests for Proposal (RFPs), Requests for Information (RFIs) and client rate-card reviews.

• Maintain accurate sales pipelines, opportunities and forecasts within customer relationship management (CRM) systems.

• Collaborate with Project Management, Finance and Vendor Management teams to ensure effective service delivery.

• Coordinate with suppliers and negotiate cost-effective rates while maintaining quality standards.

• Monitor service level agreement (SLA) performance and support account reporting activities.

• Keep CRM and Pipedrive records accurate and up to date.

• Provide regular updates on account performance, risks and growth opportunities.

• Analyse account data, trends and performance metrics to support strategic decision-making.

• Stay informed about localisation industry developments, competitor activity and evolving client needs.

What we are looking for

• 3-5+ years' experience in account management, client services or a commercial role.

• Strong understanding of commercial forecasting, profitability and revenue growth.

• Experience using CRM systems and maintaining accurate account and pipeline information.

• Excellent communication, presentation and stakeholder management skills.

• Strong analytical and reporting skills with a high level of attention to detail.

• Proven ability to manage multiple stakeholders and priorities in a fast-paced environment.

• Strong relationship-building, negotiation and problem-solving skills.

• Commercial awareness and a results-focused approach.

• A collaborative mindset with the ability to work effectively across teams.

• Proactive and strategic thinking, with the ability to identify opportunities and manage risks.

• Adaptability and resilience in a changing business environment.

It would be helpful if you have

• Experience within localisation, media localisation, translation, dubbing, subtitling or related language services industries.

• Experience using platforms such as Pipedrive, Salesforce or HubSpot.

What we offer

• Competitive salary.

• Pension scheme.

• Flexible hybrid working, with three days per week in the office.

• Working Elsewhere allowance, giving you the opportunity to work from anywhere in the world for up to 30 days each year.

• Ongoing learning and development support, including access to online learning platforms.

• An international, collaborative and creative working environment.

• Opportunities for career growth within a global organisation.

Why join VSI

At VSI, you will join a passionate, highly driven team helping entertainment travel the world. You will have the opportunity to work on high-profile global content, collaborate with talented colleagues and make a visible contribution in a creative, international and fast-moving environment.

We support people to grow their careers alongside experienced colleagues and some of the best talent in the localisation industry. As an Account Manager, you will have the opportunity to shape strategic client partnerships, influence commercial growth and work closely with teams across our global network to deliver outstanding localisation solutions.