Business Development Associate

About the Job

🎯 Business Development Associate

🌍 London, N4

🏛️ 4 days in our office, 1 day working from home (choose from Tue-Thu)

💰 £30-40k + £10k OTE

Join Shellworks as a business development associate and help us materialise a better future by eliminating plastic pollution.

About Shellworks

At Shellworks, we’re on a mission to make plastic waste a thing of the past. We’re creating a new generation of materials - sustainable, high-performing, and designed to disappear. By reimagining how materials are made, we’re tackling one of the world’s most urgent environmental challenges.

About the Role

This is a hybrid role combining new business development and customer success perfect for someone hungry to learn best practice and excel in a commercial role. At first, you’ll spend roughly 50-70% of your time winning new customers and 30% managing and growing existing accounts. Over time, the focus will shift more toward customer success as our client base scales.

You’ll work closely with the founders, the sales team and sales director, helping us 3x revenue this year and next. This is a role for someone who enjoys the hunt of sales but also gets real satisfaction from building long-term relationships and delivering a great customer experience.

Your Impact

Grow new business

- Convert small and medium business (<£5M) inbound leads and identify new opportunities through outreach and referrals.

- We've built strong traction with personal care, beauty and health supplements brands and most opportunities are in these industries today.

- Pitch our products to new customers and close commercial deals by guiding clients through a needs assessment, product sample review, packaging design decisions and contract negotiation.

Manage and expand existing accounts

- Serve as the main point of contact for a portfolio of customers that you have brought in.

- Keep clients updated on developments, spot upsell opportunities, and secure repeat orders (we plan to 3x our revenues this year and do the same next year). Our existing customers will play a big role in this goal.

- Partner with marketing, the sales team and founders to increase average order values.

Shape customer success

- Build processes for onboarding, account reviews, and customer communication.

- Ensure we deliver consistently excellent experiences that drive retention and advocacy.

Must haves - we'd love to hear from you if:

• 1+ year in a customer facing role (BDM, Account Manager, or CSM)

• Confident with sales targets and negotiation, combined with empathy and curiosity for customer needs

• Strong relationship builder who can balance commercial drive with long term trust

• Thrives in the high-autonomy, fast moving environment of an early stage startup

What success looks like:

• Hitting quarterly new business and expansion revenue targets

• High retention and satisfaction across your customer portfolio

• Scalable, repeatable customer success practices embedded in the business

What We Offer

🌴 21 days holiday + birthday off + 27-31st December, in addition to all statutory and public holidays

📚 Opportunities for growth and development as we expand and scale our impact

👍 Competitive salary and equity options

🎉 Regular social events and daily catered lunch at the office

🐚 Part of a tightly knit team aiming to make a meaningful social impact.

Join Our Mission

Becoming part of Shellworks means joining a high-growth company with the vision to completely transform the plastic packaging industry (and beyond!). Our world-class team includes experts in materials science and visionary entrepreneurs dedicated to creating a better future. Together, we're committed to ending plastic pollution.

Are you ready to help us lead the way in sustainable materials? Apply now and be part of something truly impactful.

Hiring Process

📞 Initial Chat
💭 Technical task
🗝️ Onsite

It Can Be Done We believe anything is possible. We're action-oriented doers who jump in to proactively solve challenges.

Masters of Our Craft Driven by curiosity, we constantly expand our skills to deliver work that exceeds expectations.

Ambitious By Nature We set ambitious goals and push ourselves beyond comfort zones, taking ownership of the journey.

We're Singular We operate as one cohesive team, valuing our diversity and putting the mission above egos or silos.