Associate Director of Partner Experience

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies.

Pattern accelerates brands on global ecommerce marketplaces, leveraging proprietary technology and AI. Utilizing more than 46 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting, and customer service. Hundreds of global brands depend on Pattern’s ecommerce acceleration platform daily to drive profitable revenue growth across 60+ global marketplaces—including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre.

The Partner Experience team in Pattern Europe is the operational backbone connecting Sales, eCommerce, Operations, and Technology. It exists to make partner success structured and measurable, and to ensure our brands get exceptional, fast interactions with marketplace processes across every touchpoint: onboarding, offshore teams, content, and account health. The AD, Partner Experience leads the operational infrastructure across Pattern's India-based ecommerce team for Europe, with a strong emphasis on AI, automation, and data visualization as the engine for driving brand performance and accelerating partner success. This is a role with real latitude to shape its own direction and make a direct, visible impact on how Pattern scales partner experience globally.

The AD owns International Services Operations and Process & Automation implementation, leading a team responsible for partner success and retention. This includes managing a team of India-based eCommerce Managers while building the systems, processes, and automation frameworks that enable consistent, scalable service delivery across global markets. The role also owns complex, cross-regional and cross-functional problems, translating them into structured, repeatable solutions.

A key deliverable is the Partner Experience dashboard, giving leadership real-time visibility into performance and enabling data-driven decisions, alongside hands-on support for onboarding new brands. The AD will partner closely with AI and Tech teams to standardize and automate processes, continuously raising the bar on what a best-in-class Partner Experience looks like.