Caseworker

As a Caseworker in the office of Joe Powell MP, you will be part of a small, dedicated team committed to supporting constituents with a wide range of issues. Working alongside our Senior Caseworkers, your role involves handling casework efficiently and empathetically, liaising with government departments and local agencies, and ensuring timely and appropriate responses to constituent concerns. You will maintain accurate records, draft correspondence, and contribute to the smooth running of the MP’s office, helping to make a meaningful difference in the lives of local residents.

Experience in casework is preferred. Experience in a similar role providing advice to individuals will be considered.

The position requires excellent communication skills; the ability to speak, write and listen well. And strong administrative and organisational skills to manage a busy workload.

Key Responsibilities:

• Assist with preparing and attending surgeries and other meetings and follow up as appropriate
• Critically analyse patterns of enquiries and articulate the findings in reports and communication with the MP and other staff members
• Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media, or face-to-face. Ongoing communication may be required
• Draft responses to constituents
• Ensure records are kept and information managed confidentially in line with the data protection legislation
• Ensure that each case is dealt with promptly, sensitively, confidentially, and accurately in accordance with the MP
• Gather relevant information to assist with resolving cases
• Log all cases; monitor progress and ensure all identified actions are taken
• Retain records and information confidentially and in line with the Data Protection Act
• There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally