Health Club Manager - Hilton London Wembley
- Smart uniform provided andlaundered
- Free and healthy meals when on duty
- Grow your Career
- Personal Development programmes designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing (
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- Guest Experience Day 1 night stay with breakfast per year
- Team Member Referral Program
- High street discounts: with Perks at Work
- Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
- Discounted dental and health cover
- Modern and inclusive Team Member's areas
- Manage operations of the health club
- Manage team members to ensure high motivation, provision of high quality service and ongoing development
- Drive the team to meet and exceed agreed revenue targets through a creative approach to delivering alternative programmes to core fitness-based schemes
- Achieve the Health Club's annual budget and be accountable for maintaining and operating within financial targets as well as net movement
- Manage customer feedback effectively to ensure continuous service and programme improvement
- Instill brand values and standards to maintain quality on a daily basis
- Liaise with other hotel departments
- Ensure customers and guests receive friendly and consistent personalised service from all team members
- Recruit, manage, train and develop the team
- Respond to audits to ensure continual improvement is achieved
- Maintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followed
- Ensure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests
- Management and/or supervisory experience within the leisure sector
- Ability to meet financial targets
- Ability to work under pressure
- Excellent grooming standards
- Strong organizational skills
- Excellent communication and interpersonal skills
- Willingness to develop team members and self
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams
- Working knowledge, without assistance, of Microsoft Word, Outlook, and Excel computer programs
- Degree in relevant area
- Passion for customer service
- Ability to close a sale
- Relevant fitness and pool qualifications
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