Customer Care Coordinator

Customer Care Coordinator

Essex

Up to £35k plus bonus and benefits

About the company:

Are you passionate about delivering exceptional customer service and driving continuous improvement. Our client a leading national housebuilder are looking for an experienced Customer Care Coordinator to join their regional customer service function and ensure their homeowners enjoy the quality, reliability, and support they deserve.

About the opportunity:

As Customer Care Coordinator, you’ll be the first point of contact for our homeowners after completion, coordinating the resolution of any issues or defects in a timely, courteous, and professional manner. You'll work closely with our site teams, subcontractors, and internal departments to ensure our after-sales service is smooth, efficient, and exceeds expectations.

Key Responsibilities

* Log, track, and manage customer care queries and defects via CRM systems

* Liaise with homeowners, contractors, and internal teams to schedule and follow up on works

* Provide timely updates to customers and maintain clear, professional communication

* Ensure all remedial works are carried out within agreed timeframes

* Support the Customer Care Manager with reports, documentation, and homeowner feedback

* Maintain accurate records and help drive continuous improvement in service delivery

About the benefits and rewards:

The salary will be dependent on the level of exposure to the residential industry. The company offers excellent opportunities and offers a basic salary in the region of up to £34k DOE. In addition to the basic salary there will be further company benefits including bonus and further company benefits.

About the requirements:

* Previous experience in a customer care or coordination role with a developer

* Strong organisational and administrative skills

* Excellent written and verbal communication

* Empathetic, professional, and solutions-focused approach

* Ability to juggle multiple tasks and remain calm under pressure

* IT literate with experience using CRM systems or similar