Head of Vitality Programme Partnerships Operations

Team Vitality Programme

Working Pattern - Hybrid 2days per week in the Vitality London time 37.5 hours per week.

We are happy to discuss flexible working!

Top skills needed for this role:

• Building meaningful and memorable relationships fronting daytoday operational relationships and strategic reviews with key partners and managing changes to partner propositions across internal teams (e.g. Marketing Customer Services)
  
• Driving improved processes to enhance member experience and service performance; serving as the key interface to operational governance and servicing teams; ensuring partner brands are reflected correctly across all Vitality assets
  
• Understanding internal/external issues recommending solutions and taking a broad perspective to solve complex problemsoften requiring innovative approaches
• Acting as the business lead for partner-specific marketing campaigns driving engagement and growth through strategic initiatives
  

What this role is all about:

Combining both day-to-day operational management and engagement optimisation alongside operational innovation for all Vitality Programme Partnerships.

Includes responsibility for both the partners and the associated Vitality platform opportunities while being the key interface to Vitalitys operational governance and servicing teams.

Building relationships with all Vitality partners with responsibility for managing and controlling change maintaining consistent messaging throughout the business both internally and externally.

The role includes UK partners but could develop into European relationships with the imminent expansion.

Key Actions

• Manage and maintain the Vitality programme partnership framework working closely with the Sourcing team
• Front day-to-day operational relationships and strategic reviews with key VP partners.
• Assist the Director of Partnerships with implementation of launch items with specific focus on the introduction of new partners and initiatives
• Management and drive to create improved processes for Vitality Partners to assist in both the Member experience and Customer Service performance levels
• Ensuring all Vitality Partners brands are reflected correctly across all Vitality assets

What do you need to thrive

• Extensive knowledge of the Vitality product
• Account management/Partner relationship experience
• intermediate Microsoft office skills
• Health insurance experience and SQL and Power BI experience desirable

So whats in it for you

• Bonus Schemes A bonus that regularly rewards you for your performance
• A pension of up to 12% We will match your contributions up to 6% of your salary
• Our award-winning Vitality health insurance With its own set of rewards and benefits
• Life Assurance Four times annual salary

These are just some of the many perks that we offer! To view the extensive range of benefits we offer please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!

If you are successfulin your application and join us at Vitality this is our promise to you w e will:

• Help you to be the healthiest youve ever been.
• Create an environment that embraces you as you are and enables you to be your best self.
• Give you flexibility on how where and when you work.
• Help you advance your career by playing you to your strengths.
• Give you a voice to help our business grow and make Vitality a great place to be.
• Give you the space to try fail and learn.
• Provide a healthy balance of challenge and support.
• Recognise and reward you with a competitive salary and amazing benefits.
• Be there for you when you need us.
• Provide opportunities for you to be a force for good in society.

We commit to all these things because we want you to feel that you belong and are supported to be happy and healthy.

About You

About Us

Were really excited to announce that we have recently been awarded Top 10 Best Places To Work in The Sunday Times Awards 2024!

Vitality is a multi-award-winning UK insurance brand here to make the world a healthier happier place.

Weve been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives they benefit our business benefits and society benefits. Were successful because we attract develop and retain the best people and because we care.

Plus you get to join our 1.7 million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.

Ready to find out if were the right fit for you We cant wait.

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Diversity & Inclusion

At Vitality were committed to diversity and inclusion because its good for our employees for our business and for society. We welcome applications from individuals of all backgrounds experiences and perspectives.

Vitalitys approach to sustainability

Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. #LI-Hybrid

If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested please submit your application as soon as possible.

Required Experience:

Director