Senior Software Engineer II, Backend Intelligence Team

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Senior Software Engineer II Backend Intelligence Team

About the Team The Customer Journey Intelligence Backend team builds the foundation for HubSpots personalized customer experiences. We power the systems behind smarter onboarding recommendations and routing helping customers get value from HubSpot faster and more intuitively.
Our work spans key services like the Tasks Recommendation Service Route Recommendation Service Onboarding Engine and Third-Party Data Sync which together enable adaptive data-driven onboarding and everboarding experiences across the platform.

What Youll Do As a Senior Software Engineer II on the Intelligence Backend team youll:

• Design and build scalable backend systems that deliver personalized recommendations and adaptive customer journeys.
• Lead the technical direction for services such as the Tasks Recommendation Service which personalizes onboarding tasks based on each users goals and context and the Route Recommendation Service which determines the next best step in the customer journey.
• Partner closely with AI data and product teams to integrate contextual signals and machine learning models into real-time decisioning systems.
• Collaborate closely with product managers to deeply understand customer needs pain points and workflows.
• Translate user problems into technical solutions ensuring all backend systems genuinely enhance end-user experiences and deliver real value.
• Improve the scalability reliability and performance of our third-party data integrations and synchronization pipelines.
• Mentor peers and help shape the long-term technical strategy for the Intelligence product area.

Were Looking For Someone Who:

• Has strong backend engineering expertise ideally in Java (or Kotlin).
• Brings experience building distributed systems APIs or large-scale recommendation or personalization services.
• Champions a product mindset within the engineering team balancing technical excellence with empathy for the user and business context.
• Understands microservice architecture and cloud infrastructure (AWS or GCP).
• Makes thoughtful data-driven decisions and thrives in a fast-moving environment.
• Cares deeply about building intelligent systems that make complex experiences feel simple for customers.

Bonus Skills:

• Experience working with machine learningpowered recommendations or routing engines.
• Familiarity with event-driven architectures or streaming platforms like Kafka or Pub/Sub.
• Background in customer onboarding personalization or journey optimization products.

We know the and can get in the way of meeting spectacular candidates so please dont hesitate to apply wed love to hear from you.

If you need accommodations or assistance due to a disability please reach out to us using this form.

At HubSpot we value both flexibility and connection. Whether youre a Remote employee or work from the Office we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team youll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants: (m/f/d) - link to HubSpots Career Diversitypage here.

India Applicants: link to HubSpot Indias equal opportunity policy here.

About HubSpot

HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software integrations and resources customers need to connect marketing sales and service. HubSpots connected platform enables businesses to grow faster by focusing on what matters most: customers.

At HubSpot bold is our baseline. Our employees around the globe move fast stay customer-obsessed and win together. Our culture is grounded in four commitments: Solve for the Customer Be Bold Learn Fast Align Adapt & Go! and Deliver with HEART. These commitments shape how we work lead and grow.

Were building a company where people can do their best work. We focus on brilliant work not badge swipes. By combining clarity ownership and trust we create space for big thinking and meaningful progress. And we know that when our employees grow our customers do too.

Recognized globally for our award-winning culture by Comparably Glassdoor Fortune and more HubSpot is headquartered in Cambridge MA with employees and offices around the world.

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Required Experience:

Senior IC