Attendance Officer - Secondary School - Croydon (London)

A well-regarded secondary school in Croydon is seeking a proactive and detail-focused Attendance Officer to join its busy pastoral and administrative team. This is an excellent opportunity for someone who understands the importance of strong attendance and punctuality and who enjoys working with families, students and staff to remove barriers and support engagement.

The school has clear routines, strong safeguarding culture and consistent systems that support calm learning environments. Attendance is a key whole-school priority, and this role plays a vital part in ensuring students are present, safe and ready to learn.

About the Role

As Attendance Officer , you will support the effective monitoring and improvement of attendance and punctuality across the school. You will work closely with pastoral leaders, safeguarding staff and senior leaders to ensure attendance concerns are identified early and followed up consistently.

Key responsibilities will include:

• Monitoring daily attendance and punctuality, ensuring accurate recording and swift follow-up

• Making first-day calls and maintaining clear records of communications and outcomes

• Identifying patterns of absence and supporting targeted action plans

• Working with families to address barriers to attendance and promote strong routines

• Supporting attendance meetings and contributing to persistent absence strategies

• Liaising with external agencies and local authority teams where appropriate

• Producing reports and attendance information to support decision-making

• Ensuring attendance systems support safeguarding and student wellbeing

This is a role where strong organisation matters, but so does the ability to communicate clearly, sensitively and consistently with families.

The Team

You will join a supportive team that works closely across pastoral, safeguarding and admin to ensure students are well supported. The school values professionalism, teamwork and clear communication, and the Attendance Officer plays a central role in helping systems run smoothly and consistently.

Training and support will be available to ensure you feel confident with school processes and attendance systems.

About the School

This Croydon secondary school has a positive learning culture supported by consistent routines and clear expectations. Leaders prioritise safeguarding and wellbeing, and staff work in partnership with families to promote attendance, engagement and achievement.

The school is committed to inclusion and works hard to ensure students facing challenges are supported through strong pastoral care and targeted intervention.

Key Information

• Location: Croydon, London

• Start Date: ASAP / next term (or by agreement)

• Contract: Full-time, permanent (or as agreed)

• Salary: Competitive, dependent on experience

Experience and Skills

The successful candidate will ideally have:

• Experience in attendance, administration, pastoral support or a similar role

• Strong communication skills and confidence speaking with parents and students

• Excellent organisation and attention to detail, with accurate record keeping

• Confidence using IT systems, including spreadsheets and database-style systems

• Understanding of confidentiality, safeguarding and professional boundaries

• A calm, consistent approach and the ability to manage competing priorities

School-based experience is desirable but not essential for candidates with strong transferable skills.

Why Join This School

• Key role supporting student engagement and safeguarding

• Supportive pastoral and admin teams with clear routines and systems

• Opportunity to make a meaningful impact on attendance and student outcomes

• Welcoming school community with a strong focus on wellbeing and progress

This is an excellent opportunity for an Attendance Officer who wants to play a vital role in supporting pupils to attend regularly, engage positively and achieve their potential in a Croydon secondary school.