Assistant Operations Manager - London

Join Our Team as an Assistant Operations Manager!

Are you passionate about delivering exceptional service and supporting high-performing teams? Do you thrive in a dynamic environment where quality and compliance are key? We’re looking for a proactive Assistant Operations Manager to join our growing team and help set the standard across a portfolio of prestigious residential estates.

The Operations team specialises in the management and provision of soft facilities services across a portfolio of highly prestigious residential and commercial estates. Operations provides operational and line management support for the site-based teams providing high-end residential services and compliance.

• Location: London (Mixture of Office, Home and On-site working required)
• Annual Salary: £36,000
• Hours/Working Pattern: Monday to Thursday, 8:30am-5pm & Friday 8:30am-4:30pm (Other hours may be required dependent on the needs of the business)

What You'll Be Doing

• Support Leadership: Assist the Operations Manager in leading site-based teams, ensuring high standards and consistent service delivery across multiple estates.
• Operational Excellence: Help implement policies and procedures to maintain a 5-star approach, oversee rotas, and ensure compliance with health and safety standards.
• Financial Oversight: Support budget monitoring, cost control, and help achieve annual financial targets.
• Team Development: Assist with recruitment, training, and development of staff, conducting appraisals and fostering a culture of collaboration and continuous improvement.
• Client Relationships: Build strong relationships with stakeholders, handle queries and complaints professionally, and ensure service level agreements are met or exceeded.
• Mobilisation & Compliance: Help mobilise new sites, ensuring SOPs are implemented, equipment and systems are in place, and compliance is maintained.
• Continuous Improvement: Identify opportunities to enhance efficiency, service quality, and profitability through innovative solutions and best practices.
• Reporting & Analysis: Prepare and contribute to monthly reports demonstrating service performance, compliance, and budget control.
• Problem Solving: Act as a point of escalation for operational issues and assist in resolving challenges quickly and effectively.
• Continuous Professional Development: Willingness to undertake an IWFM (or equivalent) qualification and further qualifications to support the practical experiences that will be gained in the role.

What You'll Bring

• IOSH Managing Safely or similar Health & Safety qualification (required).
• Experience in facilities or operational management is desirable.
• Strong organisational, communication, and analytical skills.
• Proficiency in Microsoft Office (Excel essential); experience with FM software is desirable.
• A positive, can-do attitude and ability to adapt to changing priorities.

Perks of Joining Us

• 23 Days Annual Leave + Birthday + Bank Holidays
• Cycle to Work Scheme
• MediCash
• SmartHealth – Online health services for you and your immediate family
• Eye Care Vouchers
• Perkbox Rewards
• Company Social Events
• Pension Plan