Assistant Operations Manager - London

Encore
London

Join Our Team as an Assistant Operations Manager!

Are you passionate about delivering exceptional service and supporting high-performing teams? Do you thrive in a dynamic environment where quality and compliance are key? We’re looking for a proactive Assistant Operations Manager to join our growing team and help set the standard across a portfolio of prestigious residential estates.

The Operations team specialises in the management and provision of soft facilities services across a portfolio of highly prestigious residential and commercial estates. Operations provides operational and line management support for the site-based teams providing high-end residential services and compliance.

  • Location: London (Mixture of Office, Home and On-site working required)
  • Annual Salary: £36,000
  • Hours/Working Pattern: Monday to Thursday, 8:30am-5pm & Friday 8:30am-4:30pm (Other hours may be required dependent on the needs of the business)

What You'll Be Doing

  • Support Leadership: Assist the Operations Manager in leading site-based teams, ensuring high standards and consistent service delivery across multiple estates.
  • Operational Excellence: Help implement policies and procedures to maintain a 5-star approach, oversee rotas, and ensure compliance with health and safety standards.
  • Financial Oversight: Support budget monitoring, cost control, and help achieve annual financial targets.
  • Team Development: Assist with recruitment, training, and development of staff, conducting appraisals and fostering a culture of collaboration and continuous improvement.
  • Client Relationships: Build strong relationships with stakeholders, handle queries and complaints professionally, and ensure service level agreements are met or exceeded.
  • Mobilisation & Compliance: Help mobilise new sites, ensuring SOPs are implemented, equipment and systems are in place, and compliance is maintained.
  • Continuous Improvement: Identify opportunities to enhance efficiency, service quality, and profitability through innovative solutions and best practices.
  • Reporting & Analysis: Prepare and contribute to monthly reports demonstrating service performance, compliance, and budget control.
  • Problem Solving: Act as a point of escalation for operational issues and assist in resolving challenges quickly and effectively.
  • Continuous Professional Development: Willingness to undertake an IWFM (or equivalent) qualification and further qualifications to support the practical experiences that will be gained in the role.

What You'll Bring

  • IOSH Managing Safely or similar Health & Safety qualification (required).
  • Experience in facilities or operational management is desirable.
  • Strong organisational, communication, and analytical skills.
  • Proficiency in Microsoft Office (Excel essential); experience with FM software is desirable.
  • A positive, can-do attitude and ability to adapt to changing priorities.

Perks of Joining Us

  • 23 Days Annual Leave + Birthday + Bank Holidays
  • Cycle to Work Scheme
  • MediCash
  • SmartHealth – Online health services for you and your immediate family
  • Eye Care Vouchers
  • Perkbox Rewards
  • Company Social Events
  • Pension Plan
Posted 2025-11-21

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