Field Service Engineer
Service Team Leader As a Switchgear Field Service Engineer, you will deliver expert on-site support for ABB customers by maintaining, troubleshooting, and optimizing LV/MV switchgear systems. You will ensure high-quality service execution, strengthen customer relationships, and contribute to operational improvements that enhance safety, reliability, and performance. Our Team Dynamics Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there. What's in it for you? We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day. Your Role and Responsibilities In this role, you'll help run what runs the world, by taking on meaningful work that drives real impact.
- Plan and execute field service work on switchgear and related equipment, ensuring delivery in line with customer orders and expectations.
- Troubleshoot equipment and process failures, recommend corrective and preventive actions, and ensure issues are resolved "first time right."
- Collaborate with customers on-site to identify operational improvement opportunities and communicate them to the ABB account team.
- Prepare service documentation, reports, and material lists, ensuring all service activities meet ABB quality and safety standards.
- Coach and guide Associate Technicians and Associate Engineers; support training for colleagues and customers when needed.
- Electrical engineering degree or equivalent relevant experience in power systems, electrical distribution, or related field
- 3+ years of experience in field service, switchgear maintenance, power distribution equipment, or industrial electrical systems
- Strong technical knowledge of LV/MV switchgear, diagnostics, testing tools, and field service practices
- Ability to work safely, apply risk assessment, and follow established safety and environmental procedures
- Mindset to innovate, take ownership, and drive continuous improvement
- Strong communication skills with ability to build customer trust and deliver excellent service
- Full UK driving license (or relevant local requirement)
- Competitive salary
- 25 days annual leave plus bank holidays
- Competitive contributory pension scheme
- Life assurance
- Flexible benefits scheme (includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more)
- Internal mobility opportunities, mentorships & access to projects globally
- Employee Assistance Programme
- Generous employee referral scheme
- Private medical cover
- Generous bonus scheme
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