Service Advisor

ROLE: Service Advisor
LOCATION: Heathrow
SALARY: 32k basic - 35k ote+ benefits
HOURS: Monday to Friday, 40 hours per week (shifts 5.30 am – 2.30 pm OR 8.00 am – 5.00 pm OR 10.00 am – 7.00 pm) – 1 in 3 mornings (paid at 1.5)

YOLO Recruitment is currently looking to recruit a Service Advisor / Aftersales Advisor to join our client’s main dealership in West London.

Duties of the Service Advisor / Aftersales Advisor :
• Carry out a robust job preparation process; focussing on the detail to ensure all customer vehicle issues and information are captured and followed up
• Inform customer of outstanding recall campaigns and arrange for work to be completed
• Clarify for the customer and workshop the basis for the repair – Retail / Fleet / Warranty
• Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers.
• To promote additional workshop services/repairs where applicable
• Deal with customer needs over the phone and face-to-face with a professional and friendly approach.
• Carry out daily update calls to customers on vehicle progress in the workshop
• Follow up all ‘No Show’ bookings
• Work in Progress (WIP) control for the dept
• Updating VOR’s on Manufacturer platforms on a daily basis
• Gaining authorisation for work required – either from the customer or via customer approval platforms
• To cost the work completed and raise invoices
• Carry out post workshop visit calls to ensure customers are happy with the experience and service provided
• Accept and process all walk-in bookings
• Provide customers with timely updates of vehicle progression through the workshop, monitor expected completion times and advising of any unexpected delays
• To maintain vehicle history and service records in an accurate, efficient and timely manner in line with customer requirements and operator licence standards
• To maintain invoice filing in an accurate, timely and efficient manner
• To ensure parts are ordered/requisitioned once relevant authority is received
• To ensure customer reception area is maintained to a high professional standard at all times

The perfect Service Advisor / Aftersales Advisor will have:
• Previous Service Advisor / Aftersales Advisor in a main dealership or independent workshop
• Excellent customer service skills
• Full UK DL

Service Advisor / Aftersales Advisor – benefits:
• Multi manufacturer training programmes
• 30 Days Annual Leave including Bank Holidays
• Additional leave with service loyalty (3yrs / 5yrs / 7yrs / 10yrs)
• Holiday + Purchase Scheme (up to 3 days available to purchase)
• Employer Statutory Pension Scheme
• Free Class IV MOT per year
• Mental Health First Aiders
• Referral bonus if you introduce your technician friends (£1500!)
• Paternity pay – Full 2 weeks pay
• Personal Accident Scheme
• Corporate uniform provided
• Cycle to work scheme
• Working for a friendly family business!

To apply for this Service Advisor / Aftersales Advisor vacancy, please submit your application online or get in touch with YOLO Recruitment.