Audio Visual Field Service Engineer

Are you a technically skilled AV professional with a passion for delivering exceptional customer service? Our client-a world-leading audio visual integrator-is seeking an experienced AV Field Service Engineer to join their high-performing Field Engineering team. This is a hands-on role supporting prestigious client sites across the UK and Europe, combining technical expertise with proactive fault resolution and client engagement. If you thrive in fast-paced environments and enjoy solving problems on the front line, this is your opportunity to make a real impact. 🔍 Key Responsibilities Provide onsite and remote technical support across client sites Deliver field service engineering and preventative maintenance as required Conduct site surveys and small works installations, including client handovers Travel to domestic and European client locations (as needed) Work rotational shifts to meet SLA and KPI requirements Manage fault tickets and ensure timely updates and resolution Maintain high levels of customer satisfaction and uphold commercial standards Complete all necessary administrative tasks to support engineering operations🧠 Ideal Candidate Profile Proven experience in AV field service or technical support roles Strong knowledge of AV/VC/UC technologies (e.g., AMX, Crestron, Extron, DSPs, video conferencing) Calm under pressure with excellent multitasking and prioritisation skills Confident communicator via phone and email Meticulous attention to detail and highly organised Flexible, proactive, and customer-focused approach Able to manage client communications and escalate issues effectively🌟 What's on Offer? Join a globally respected AV integrator with a premium client base Work on high-profile projects across the UK and Europe Competitive salary and benefits package reflective of experience and seniority Opportunities for career development and international exposureReady to take your AV engineering career on the road? Apply today or contact us for a confidential discussion