Insurance Client Support Lead

We are on a mission to become the leading force in residential property management services. The global residential property management industry is currently undergoing a digital transformation and Odevo is at the forefront of this transformation. Our mission is to radically simplify living for families and individuals by delivering highly attractive and efficient property management services to building owners and associations as well as to residents. Our core belief is that digital technology combined with great people will play a central role in delivering a step change in how boards and residents experience property management.

What we do matters to billions of people across the world. Residential real estate is the world’s largest asset class and buying a home is often the biggest investment a person or family will ever make. But the residential property management industry is lagging behind when it comes to customer focus and digitalization. That is why we formed Odevo.

Over the past six years, leading property management companies in the US, UK, Nordics, Germany, Spain, Portugal, Italy, and Mexico have joined forces to form Odevo. In that time, our revenues have grown 60-fold, establishing us as one of the largest and fastest-growing international players in the industry. Our ambition is to continue to grow rapidly organically and by attracting additional companies to join us in both existing and new markets.

We deliver our property management services with custom developed software to simplify living and make life easier for property owners, association boards, residents and very importantly our own property management professionals. We make complex topics such as managing property finances and the daily maintenance of buildings easy, and we automate time-consuming everyday tasks so people can spend more time on things that they really enjoy.

We are now a 10 000 employee company with a start-up mentality. We aspire to break new ground through innovation, and we actively cultivate a workplace where we can grow as individuals and have fun while achieving great things together.

To continue our ambitious growth journey, we are now looking for people who share our vision to join us on a journey that will continue to transform the property management industry on a global scale.

Client Support Lead

Location: UK – Primarily remote with occasional office meetings (London)
Contract: Permanent, Full-time (Mon–Fri, 09:00–17:30)
Salary: Competitive and tailored to your experience

Who We Are

Alexander Bonhill is a UK property insurance broker specialising in comprehensive insurance solutions for residential property managing agents. As part of the Odevo group, we are driving digital transformation in the property management sector. Our mission is to simplify living for families and individuals by providing efficient, attractive, and reliable property management services.

We pride ourselves on combining technical expertise with exceptional client service, supporting our partners to protect what matters most – people’s homes.

About the Role

As Client Support Lead , you will play a pivotal role in enhancing client relationships and supporting our Account Directors in delivering outstanding service to residential property managing agents. You will lead a team of Insurance Technicians, ensuring high-quality client support, effective team performance, and overall service excellence.

Reporting to senior leadership, you will act as a key resource for both clients and internal colleagues, driving satisfaction, retention, and operational efficiency across the business.

Key Responsibilities

Leadership

• Mentor and motivate a team of Insurance Technicians, fostering a collaborative and high-performing culture.

• Provide ongoing training and development to enhance team skills and knowledge of property insurance products.

• Set performance goals with Account Directors, monitor progress, and provide feedback to ensure team objectives are met.

Client Relationship Management

• Oversee day-to-day management of client relationships, ensuring prompt and effective communication.

• Develop strategies to improve client satisfaction, loyalty, and retention.

• Act as an escalation point for complex client issues and claims, ensuring timely and satisfactory resolutions.

Service Delivery & Quality Assurance

• Maintain service standards to ensure consistent, high-quality client interactions.

• Implement processes to monitor and measure service performance, identifying areas for improvement.

• Ensure compliance with regulatory requirements and internal policies.

Support to Account Directors & Senior Account Directors

• Serve as a key point of contact for complex client issues, technical inquiries, and process-related questions.

• Collaborate to develop client service strategies aligned with business objectives.

• Facilitate communication across teams to ensure seamless service delivery.

• Assist with client presentations, proposals, and reporting.

Business Development

• Identify opportunities to expand client relationships through cross-selling and upselling.

• Represent Alexander Bonhill Ltd at client meetings and industry events.

• Support Account Directors in improving new business conversion and portfolio penetration.

Reporting & Analysis

• Prepare regular reports on client service performance, trends, risks, and opportunities.

• Analyse client feedback to inform service improvements and strategic decision-making.

• Provide insights and recommendations to senior management to enhance client support strategies.

Who You Are

• A team player and motivator, skilled at developing and supporting high-performing teams.

• Strategic, organised, and proactive in managing multiple priorities.

• Excellent communicator with strong interpersonal and presentation skills.

• Detail-oriented, accountable, and committed to delivering exceptional client service.

Your Experience

• 3+ years’ experience in property insurance, ideally focusing on residential property managing agents.

• Strong understanding of property insurance products, processes, and regulatory requirements.

• Proven experience supporting sales or account management teams in a client-facing environment.

• Confident in providing guidance to senior colleagues and handling complex client issues.

Why Join Alexander Bonhill Ltd?

We are part of the Odevo group, a 10,000-employee organisation with a start-up culture that encourages innovation, career progression, and impactful ideas.

Benefits include:

• 25 days’ holiday + public holidays

• Private healthcare

• Pension contributions

• Discretionary bonus scheme

• Staff discounts

• Ongoing learning & development opportunities

Join Us

If you are passionate about delivering exceptional client service in a fast-growing, purpose-driven company, we want to hear from you.

Eligibility: You must have the right to work in the UK. Documentation will be required during the hiring process.