Event Operations Manager

Job Introduction

Events Operations Manager

• Location: Royal Academy of Arts Piccadilly and other various cultural locations in Central London
• Up to £35,000 Depending on Experience + 10% bonus
• 40 hrs pw Monday to Friday – (9am to 5.30pm) with flexibility to meet business needs
• Free lunch on site Tuesday to Friday. Privileged access to amazing art exhibitions; free extensive company training.

Job Introduction

Heritage Portfolio, London, the specialist events division of Sodexo Live! have a fantastic opportunity for an ambitious, dynamic and results-driven individual to join us as Event Operations Manager .

While the Royal Academy of Arts in London will be your primary base, working with the Head of Events, you will also in time take charge of the management of events at some of London’s other most prestigious venues and cultural destinations. You will help create unforgettable experiences and exceptional events in truly spectacular settings.

This outstanding opportunity will suit a creative individual who thrives on delivering memorable experiences and 5* customer service. You will ensure the timely and efficient planning and service delivery of all events offers whilst ensuring key project deliverables and milestones are met. Event days will require flexible working hours, with shifts that may start early and finish late. You will have a positive can-do mind set and love working under pressure.

This is a unique opportunity to work at some of London’s most enchanting venues, including historic, beautiful, and truly distinctive locations. If you have a passion for hospitality, this role is sure to captivate you.

Our people not only look after our customers and clients, but they are also the heart and soul of our business. Renowned for being a cut above the rest, we would love for you to join the team!

We’re experience makers and food fanatics. Our experiences are unique, and so are our people. Bring personality, your background, and your desire for delighting others. In return we’ll give you all you need to thrive, because at Heritage Portfolio , (Sodexo Live!) we’re so much more. Be part of something greater.

What you’ll do:

• Through staff, client, and supplier engagement this role is responsible for the professional, creative, and innovative operational delivery of all Heritage Portfolio Events
• To orchestrate set up, service delivery and clear down of a variety of events in assorted venues each with different logistics.
• Manage teams of staff to serve dinners, receptions, breakfasts, and events as required.
• Ensure delivery of all Heritage Portfolio Events to our high standard and operations teams are fully briefed in line with clients’ requirements and expectations.
• To ensure all client needs are met throughout the process, adapting to budgets without compromising event style or operational delivery.
• Produce accurate, detailed event packs in a timely fashion for, operation teams and kitchen brigades.
• Maintain storeroom, prepare, and order equipment and supplies for in house events.
• Administer pre and post event internal control systems.
• Ensure ongoing communication with Third Party suppliers and revising quotes as appropriate.
• Occasionally support Heritage Portfolio and Sodexo Live UK at events outside London.

For a full list of responsibilities please read the attached job description

What you bring:

Essential:

• Hospitality background with fine dining experience.
• Heritage venue event management experience (Desirable)
• Agility – every event is different.
• An excellent communicator and organiser
• Proficient in Windows OS and various computer applications
• Knowledgeable in database management and operations
• Demonstrated leadership qualities with a focus on creativity and inclusivity.
• Compliant with Health and Safety regulations, with a keen awareness of standards and practices
• Skilled in budgeting and cost management, particularly related to food, equipment, beverages, and labour costs
• Must have a track record of effectively managing and leading teams and clients to success.

What we offer

We offer a salary of up to £35,000 pa DOE + 10% bonus and a range of excellent benefits.

Working with Heritage Portfolio ( Sodexo Live! ) is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan
• A Death-in-Service benefit for colleagues who pass away whilst employed here
• Opportunities to enable colleagues to grow and succeed throughout their career at Heritage Portfolio (Sodexo Live), including a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment
• Competitive compensation
• Full training and full protective uniform supplied.

Ready to be part of something greater?