Corporate Pool Account Manager

About us

Since launching in 2018, DNA Payments has become one of the UK’s largest independent, fully integrated omnichannel payments providers. We enable businesses of all sizes to seamlessly accept payments, from cutting-edge POS systems to powerful payment gateway, ecommerce and in-app solutions.

Recognised by Beauhurst as one of the UK’s top 50 fintech innovators, we’re reshaping the payments landscape with technology that makes transactions simpler, faster, and more secure. Backed by £100 million in Private Equity funding from Alchemy, we process £1.2+ billion in payments every month for over 60,000 merchants across the UK and Europe.

With a growing team of 375 specialists operating from our London HQ and regional offices in Hull, Nottingham, and Kazakhstan, we’re scaling rapidly. Join us on our journey to redefine the future of payments.

Within the Corporate Account Management team, you are key to the growth and expansion of DNA Payments. You will be the primary liaison between clients, partners and DNA Payments. You will focus on ensuring business growth, customer satisfaction, and long-term value creation.

You will be the responsible for delivering a world class service to the customer covering all operational, commercial and service-related matters.

You will work closely with sales, technical support, onboarding and risk teams to ensure a seamless merchant experience

Reporting into: Head of Corporate Account Management

Working hours: 37.5 – (If part time / FTC – please specify and provide working patterns)
Working location: Remote/Hybrid/Office Based

Key Responsibilities:

- Client Relationship & Account Management

- Manage a portfolio of corporate clients using a pooled account structure.

- Serve as the primary relationship manager, ensuring client satisfaction, retention, and growth.

- Conduct regular review meetings with key accounts and provide data-driven insights to help customers optimise their payment operations.

- Manage escalations to resolution and coordinate across internal teams (support, operations, finance, compliance, and product) to resolve issues efficiently.

- Commercial Awareness

- Identify and pursue opportunities for upselling, cross-selling, and partnership expansion.

- Support contract renewals, commercial negotiations, and pricing discussions.

- Operational Management

- Oversee the day-to-day management of customers, ensuring adherence to company policies and regulatory

requirements.

- Work closely with internal teams (operations, implementations, support, finance, risk and compliance) to ensure

merchants are supported during onboarding and go live process

Classification: Confidential

- Ensure the merchant is provided with access to all training materials and user guides (and where relevant support the business to ensure users are set correctly on the DNA system)

- Support audits and client due diligence processes as needed.

- Ensure detailed handovers take place between sales, implementation, account management and support during the go live cycle.

- Performance & Reporting

- Track key account performance metrics (volume, revenue, profitability, service levels).

- Prepare reports and insights for internal stakeholders and clients.

- Maintain Salesforce records and documentation to ensure accurate account visibility.

About You:

Account Management Experience: 2+ years in account management, client services ideally within the payments industry demonstrating the ability to maintain and grow client relationships.
- Payment Solutions Knowledge: Understanding of the payment solutions industry, including eCommerce gateways and other technical payment products is advantageous.
- Customer-Centric: A strong focus on client satisfaction.
- Multi-Tasking: Ability to work across multiple merchants and maintain operational process discipline.
- Accuracy and Attention to Detail: Excellent attention to detail and a proactive, service-oriented mindset. Strong Excel and data analysis skills; familiarity with CRM and financial systems.
- Problem Solving: Handles day-to-day issues with urgency and ownership.
- Accountability: Takes responsibility for tasks and ensures timely completion.
- Communication: Strong communication skills — both written and verbal — with the ability to manage client expectations.
- Education: Bachelor’s degree in business, Finance, Economics or a related field is preferred

What’s in it for you?

You’ll work with a collaborative team and join a fast growth fintech where you’ll get the chance to learn and develop, and if that’s not enough, you also receive the following benefits.

• - 25 days holiday per year
• - Private Medical
• - Life Assurance
• - Ride to work
• - Access to self-learning platform
• - Bookboon
• - Income Protection
• - Workplace Pension
• - Employee Assistance Programme

Educate, Discover & Inspire

At DNA Payments, we believe that diversity drives innovation and inclusion fosters creativity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We celebrate and promote an inclusive environment where all employees feel valued, respected, and empowered.

Join us in creating a workplace that reflects the diverse world and customers we serve.

Should you require any reasonable adjustments throughout the interview process, please let us know by emailing either [email protected].