Senior Executive Assistant
- Own complex calendar management across time zones; act as gatekeeper and prioritise requests based on impact and urgency.
- Plan and manage international travel, itineraries, and logistics; handle expenses and allowances.
- Maintain inbox hygiene and response workflows; draft and triage emails/Slack; ensure the exec is prepped for the day, week, and key moments.
- Plan and run leadership meetings, all-hands and offsites: agendas, pre-reads, logistics, attendee coordination, and tech/setup.
- Capture decisions and actions; track follow-ups to closure and hold owners accountable.
- Coordinate during “board season” with Wise leadership for seamless scheduling, briefing materials, and dry runs.
- Maintain clear documentation (Confluence, shared drives); run efficient document and approval management with strong version control.
- Serve as a key point of contact for internal and external stakeholders; represent the executive with professionalism and discretion.
- Liaise across Operations (e.g., Customer Support, KYC, Financial Crime, Payment Operations, Scale & Experience) and central teams to align priorities and unblock decisions.
- Collaborate with Servicing Partners (People, Finance, Analytics, Internal Comms) on calendars, comms cascades, planning cycles, and key events.
- Streamline workflows, templates, and approvals to increase efficiency and consistency; evolve the exec operating rhythm as the team scales.
- Keep files, records, and trackers organised; use basic data analysis in Google Sheets to support planning and reporting.
- Lead and coach a small group of EA’s, share best practices, set standards, and drive consistency across Servicing Operations.
- Proven experience as a senior EA/PA in a high-growth or technology environment, supporting a global executive (COO/Head of Operations experience preferred).
- Practical self-starter with strong initiative and a bias for action - you’re hands-on and get things done.
- Operates with a high degree of autonomy and sound judgement; comfortable making decisions on behalf of the executive in a fast-changing environment.
- Excellent relationship builder who earns trust across levels and functions, and leverages those relationships to drive outcomes.
- Exceptional discretion and professionalism with sensitive information.
- Outstanding organisation, attention to detail, and ability to manage multiple high-priority items.
- Strong written and verbal communication skills; confident in preparing executive-level materials.
- Proactive problem-solver who anticipates needs, resolves issues autonomously, and stays calm under pressure.
- AI-curious and tool-savvy; comfortable using AI to automate routine work and improve workflows.
- Comfortable giving and receiving direct feedback; collaborative and solutions-oriented.
- Highly proficient with Google Workspace (Gmail, Calendar, Docs, Slides, Sheets), Slack, and basic analysis in Sheets.
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