Guest Relations Supervisor - London

Guest Relations Supervisor - LondonWaldorf Astoria London - Admiralty Arch is seeking a Guest Relations Supervisor to join the pre-opening team for this highly anticipated new luxury hotel opening later this year.

This is a unique opportunity for an experienced luxury hospitality leader to join the founding team and help shape the guest experience at this landmark hotel.

Located at the end of The Mall opposite Buckingham Palace, Waldorf Astoria London - Admiralty Arch will feature 100 elegant rooms and suites and 17,500 sqft of private residences. The hotel will open with two signature restaurants - Coreus by Clare Smyth and Caf Boulud by Daniel Boulud - bringing together two of the world's most celebrated Michelin-starred chefs. Guests will also enjoy a world-class spa, state-of-the-art fitness facilities, and a collection of grand event spaces, including a ballroom for up to 320 guests.

Waldorf Astoria Hotels & Resorts is Hilton's flagship luxury brand, known for its timeless elegance, iconic properties, and sincerely elevated service that delivers bespoke, once-in-a-lifetime experiences in the world's most sought-after destinations.

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2026

Proudly voted by our Team Members

A World of Rewards

• Competitive salary + service charge
• Complimentary, nourishing meals provided while on duty
• Exceptional development programmes, designed to support and accelerate your growth at every stage
• Opportunities to make a meaningful impact through our industry-leading Corporate Responsibility initiatives
• Team Member Travel Programme, offering exclusive discounted stays and 50% off food & beverage
• High street savings through Perks at Work
• 28 days' holiday, including bank holidays, rising to 33 days with length of service

We are looking for hospitality professionals who are passionate about delivering an exceptional fives star guest experience, consistently upholding the worldclass service standards recognised by Forbes.

Here's what you'll do during a typical day:

As Guest Relations Supervisor, you will support the daily operations of Guest Relations, with a particular focus on VIP recognition, first impressions, and cross departmental coordination. You will lead by example on the floor, ensuring service excellence, attention to detail, and emotional intelligence at every guest interaction.

You will perform the following duties to the highest luxury hospitality standards:

• Support the Guest Relations Manager and Assistant Manager in the daily supervision of departmental operations.
• Review guest arrival lists in advance, identifying VIPs and repeat guests, and coordinate closely with Housekeeping on room readiness and allocations.
• Oversee special room assignments and suite occupancy to ensure optimal VIP placement.
• Assist with welcoming VIP guests, including personal escorts to the Executive Lounge and guest rooms as appropriate.
• Ensure all VIP rooms meet exacting standards, with amenities, preferences, and personalised touches in place prior to arrival.
• Supervise the Guest Relations Desk in the hotel lobby, ensuring consistent, polished guest engagement.
• Act as the primary on-site point of contact for VIP guests, ensuring all hotel departments are fully briefed on preferences and expectations.
• Maintain accurate inventory and presentation standards for guest amenities and welcome gifts.
• Demonstrate in-depth knowledge of all hotel facilities, services, and experiences.
• Lead by example with a composed, professional presence, embodying luxury hospitality and service excellence at all times.

What are we looking for?

A Guest Relations Supervisor serving Hiltons luxury brands acts with discretion, empathy, and unwavering commitment to guest satisfaction. To succeed in this role, you will demonstrate:

• Exceptional listening skills with the ability to anticipate and respond to discerning guest needs.
• Strong supervisory presence with excellent interpersonal and communication skills.
• A high degree of accountability, resilience, and emotional intelligence.
• A genuine commitment to delivering consistently elevated and personalised service.
• The ability to remain calm, confident, and solution - focused in high - pressure situations.
• Flexibility to adapt to evolving operational and guest requirements.
• Impeccable grooming and presentation reflective of an ultra - luxury environment.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Prior supervisory or senior experience within a Guest Relations or Front Office environment.
• A demonstrated passion for luxury hospitality and bespoke guest experiences.
• A degree or diploma in Hotel Management or a related discipline.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay-we're a great place to work. Exact Location: London, United Kingdom